Not able to log into my now learning account

[ShivaniJ]

I have been using my now learning account for a while. I paid for and took some on demand courses and also paid for a voucher to take my exam.  I had paid for and  registered for a course last week and was going through the course. As of today I am not able to log into my now learning account. The error message returned is that my profile does not exist. I have reached out to the Now Learning team, but don't have a response yet. Reaching out for help to see if anyone has experienced this issue and how to get help to be able to log into my now learning account. Thanks.

[Community Alums]

Hi @ShivaniJ ,

Unfortunately it's only the ServiceNow Now Learning team can only help.

[Harish Bainsla]

Hi @ShivaniJ you have to check below link helps you.

https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

if my answer helps you mark helpful and accept solution

[ShivaniJ]

Hi Harish, unfortunately I cannot access the link as I need my now learning credentials to work to access it. Thanks.

[Rajesh Mushke]

Hi @ShivaniJ

You should write same details over the email to Now learning team with clear screen shots of your error message. Write email to below address:

nowlearning@servicenow.com