Major incident Managment

[Prati2]

I want to restrict the choices like cancel in the state field for major incident so, only admin or incident manager can cancel the major incident. other people can not cancel it.

[AndersBGS]

Hi @Prati2 ,

Please see this community post which refers to the same as you're searching for. Please find below client side script utilized in the post https://www.servicenow.com/community/developer-forum/hide-request-states-based-on-user-role/m-p/2662...:

Please use below code and let me know,

function onLoad() {
    if (g_user.hasRoleExactly("pm")) {
        g_form.removeOption("request_state", "closed_skipped");
    }
}

You off course should change the "pm" to the roles that you're referring, and also the "removeOption" to remove the cancel state which you want.  

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders