Need help to auto populate field values from business rule

[Shruthi1987]

Hi,

I`m trying to create abusiness rule to auto populate below fields for an incident form using script.

Category (category)： Security
Sub category (subcategory)： Other　　
Channel (contact_type)： Event

Could you please help me how to auto-populate the values like security, other, and event using script?

Thanks & Regards,

Shruthi

[swathisarang98]

Hi @Shruthi1987 ,

When do you want to auto populate these values ? is it on insert of incident creation or on update ?Could you please explain the requirement in detail ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[swathisarang98]

Hi @Shruthi1987 ,

if the requirement is straight forward then you can add condition based on which the business rule should trigger and in action section you can set the value ,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[dgarad · Accepted solution]

Hi @Shruthi1987 

Please refer to below code.

current.category= 'security'; // back end name 
current.sub_category= 'other';
current.contact_type= 'event';

[Shruthi1987]

Thanks for your Answer. It Works!