Need help to auto populate field values from business rule

Shruthi1987
Tera Contributor

Hi,

I`m trying to create abusiness rule to auto populate below fields for an incident form using script.

Category (category): Security
Sub category (subcategory): Other  
Channel (contact_type): Event

 

Could you please help me how to auto-populate the values like security, other, and event using script?

 

Thanks & Regards,

Shruthi

1 ACCEPTED SOLUTION

dgarad
Giga Sage

Hi @Shruthi1987 

Please refer to below code.

current.category= 'security'; // back end name 
current.sub_category= 'other';
current.contact_type= 'event';

 

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

View solution in original post

5 REPLIES 5

swathisarang98
Giga Sage
Giga Sage

Hi @Shruthi1987 ,

 

When do you want to auto populate these values ? is it on insert of incident creation or on update ?Could you please explain the requirement in detail ?

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

Hi @Shruthi1987 ,

 

if the requirement is straight forward then you can add condition based on which the business rule should trigger and in action section you can set the value ,

swathisarang98_0-1715151035238.png

swathisarang98_1-1715151057659.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

 

dgarad
Giga Sage

Hi @Shruthi1987 

Please refer to below code.

current.category= 'security'; // back end name 
current.sub_category= 'other';
current.contact_type= 'event';

 

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

Thanks for your Answer. It Works!