New to Service Now

[sfuller]

Hello, just signed on as a partner for the Consulting and Implementation Program. It states I need to have 6 Core Platform resources and 6 Micro-certified resources trained. I need to brief my senior management on costs for training, etc. How do I find out what training is needed for the Core Platform and Micro-Certified resources and how much it costs per training? I have been to the University but have not found where it spells it out, meaning I need a list of the required training and the costs associated.

Thanks!

[Bhuvan · Accepted solution]

@sfuller 

If you are employed with ServiceNow Partner Organization and you have access to Partner Portal, you can access all learning on-demand courses for free and you will also get CSA, CAD and all CIS-Exams vouchers for free. You can also attempt Micro-Certifications for free from ServiceNow University

https://learning.servicenow.com/now/lxp/home

Go to ServiceNow University and search for learning path, for example below is for CSA

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62...

On completion of on-demand course, you will get a voucher to registered email ID and also can be accessed from below link

https://learning.servicenow.com/now/lxp/view-all/vouchers/vouchers

You can redeem the voucher and book the exam with Webassessor and in future with Pearson VUE [ServiceNow is changing exam provider from Webassessor to Pearson VUE from Nov 18, 2025]

Transitioning from Webassessor to Pearson VUE FAQ - ServiceNow University

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[sfuller · Accepted solution]

Thanks!

[Bhuvan · Accepted solution]

@sfuller 

For Non-Partners, you can complete on-demand courses for free from ServiceNow University but would need to redeem voucher via credit card payment along with taxes. Cost details are available from below knowledge article

https://learning.servicenow.com/lxp/en/credentials/cost-of-taking-the-certification-exams?id=kb_arti...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@sfuller 

If you are employed with ServiceNow Partner Organization and you have access to Partner Portal, you can access all learning on-demand courses for free and you will also get CSA, CAD and all CIS-Exams vouchers for free. You can also attempt Micro-Certifications for free from ServiceNow University

https://learning.servicenow.com/now/lxp/home

Go to ServiceNow University and search for learning path, for example below is for CSA

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&summary_id=62...

On completion of on-demand course, you will get a voucher to registered email ID and also can be accessed from below link

https://learning.servicenow.com/now/lxp/view-all/vouchers/vouchers

You can redeem the voucher and book the exam with Webassessor and in future with Pearson VUE [ServiceNow is changing exam provider from Webassessor to Pearson VUE from Nov 18, 2025]

Transitioning from Webassessor to Pearson VUE FAQ - ServiceNow University

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[sfuller · Accepted solution]

Thanks!

[Bhuvan · Accepted solution]

@sfuller 

For Non-Partners, you can complete on-demand courses for free from ServiceNow University but would need to redeem voucher via credit card payment along with taxes. Cost details are available from below knowledge article

https://learning.servicenow.com/lxp/en/credentials/cost-of-taking-the-certification-exams?id=kb_arti...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[sfuller]

Thanks!