multi row variable set name - Bulk group additionmulti row variable set consists of variables- security group name(single line text), owner(reference(sys_user)), authorizer 1(reference(sys_user) and authorizer 2 (reference(sys_user) once i added thes...
My service now PDI is down. There was a scheduled outage from 3PM PST, but it is 3AM PST and it is down. Can someone help as I have some urgent demo coming up? ThanksSrikanth
Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...
Hi team, where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...
how specific role users can be available for specific reference field in servicenow?
Hello All, I have scenario where secondary alerts are closed but primary alert is closed with open state.I checked the audit history of secondary alerts they had state open and then state closed. But when I checked audit history of primary alert. It ...
Images are not passing in Knowledge article body using rest API method from one instance to another. In the target instance it is just showing image icon not image.Please suggest method to pass the image in article body.
Hi colleagues, I am working on ServiceNow since 3 years and now I scheduled my CSA Exam on the Vancouver release. My learning strategy as follows: I passed the training content & the labs twice both for Welcome to ServiceNow course & the Fundamental...
Hi, I have requirement like from catalog form its triggering apporval to requested for manager but needs to exclude few users like abc@gmail.com, pqr@gmail.com and xyz@gmail.com How can I achieve this from business rule ? Thanks
We created 2 service now instanced recently and it was working until this morning. But now we are unable to reach the instance. Both were actively used and created within 10 days. When i refresh the instance, i get the following message The instance ...
