give option to edit the logged comment on incident form.

Hi Team, can anyone let me know if we can edit work notes or additional comments which are added in incident form and see in activity logs. let me know if anyone has implemented it.

Dashboard that displays the total ServiceNow tickets that each agent handles per day

Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...

Alert message for Risk Assessment

Hi All, When am creating the change request i need to fill the Risk Assessment to calculate Risk which is shown under related list, so some users are not aware of this ,so i need some alert saying the users should complete the risk assessment which i...

Dashboard that displays the total ServiceNow tickets that each agent handles per day

Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...

The Message in showFieldMsg is disappearing immediately

Hi All, In the below code the message in showFieldMsg is disappearing immediately after appearing. If  we remove the g_form.clearValue() the message stays but the invalid value does not get cleared, if (X > Y) {        g_form.clearValue('abc');      ...

Multi row variable set in Flow Designer

multi row variable set name - Bulk group additionmulti row variable set consists of variables- security group name(single line text), owner(reference(sys_user)), authorizer 1(reference(sys_user) and authorizer 2 (reference(sys_user) once i added thes...

Why is my Servicenow PDI Suddenly down?

My service now PDI is down. There was a scheduled outage from 3PM PST, but it is 3AM PST and it is down. Can someone help as I have some urgent demo coming up? ThanksSrikanth 

Agent Chat re-routing to the available agents

Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...

Approve/Reject in Sc request / RITM

Hi team,    where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...

Roles

how specific role users can be available for specific reference field in servicenow?

why table all fields replect in ui policy

table all feilds replect in ui police how

Alert management

Hello All, I have scenario where secondary alerts are closed but primary alert is closed with open state.I checked the audit history of secondary alerts they had state open and then state closed. But when I checked audit history of primary alert. It ...

Images are not passing in Knowledge article using rest API method.

Images are not passing in Knowledge article body using rest API method from one instance to another. In the target instance it is just showing image icon not image.Please suggest method to pass the image in article body.