Hi All, We are integrating ServiceNow with JIRA. Few fields are not available on ServiceNow which are there in JIRA.Which is the best practice to be followed? Should we create custom fields or use existing unused fields and change the label. Create C...
Hi Team, I am planing to get CSA certification and tried applying for a slot, but its asking for voucher..Can you pelase help on where to buy the voucher ?
Hi Team,we have group approval for change request, i can see there are 20 approvers all of them are receiving approver email notification, except one approver who's name is appearing in approver list of change request but that person has not received...
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
what is the use of "use time worked" field in the task rate card?
Hey there ServiceNow Community,I'm curious if anyone else has come across this issue before, and if you were able to resolve it.My PDI has been hibernating for four days, and unfortunately no better solution is coming up than trying again or contact ...
Hi, I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver. Could you please help me here.
We are resetting our development instance and what should be our first priority to check that it doesn't impact the existing custom configuration For e.g. SSO, integrations Please let me know what other items to check . Any help is appreciated. Thank...
If Is AF Order required task is submitted with state 'supp received' then AF order entry and AF provisioning gatekeeper tasks should be reopened with state 'supp submitted'. provide a business rule for this.
Hi Team, How to cancel open child tasks when change request is closing I have written After Update Business rule, Condition: current.state == 3 && current.state.changes() Script:(function executeRule(current, previous /*null when async*/) { // Ad...
Hello Everyone,I completed my CSA admin exam in June 2022. Later, I didn't write Delta Exams. My question is my will be valid or not??If you guys know please let me know. Regards,Shyamala.
Hi TeamI'm currently working on a project and encountering some difficulties. I need to implement a feature where a button is displayed on incident pages, and upon clicking it, a popup should appear.Please help and suggest how can achieve it.
Hi Team, can anyone let me know if we can edit work notes or additional comments which are added in incident form and see in activity logs. let me know if anyone has implemented it.
i have completed the service now itsm, and development part. looking for some real time scenario tasks r projects please help me any one. any one have real time please share
Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...