Not Get response From Server Side Script Include

[payalpatel26]

var FetchPromptStrctureBasedOnChangeServiceType = Class.create();

FetchPromptStrctureBasedOnChangeServiceType.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    // Function to fetch questions based on the selected type

    getQuestionsBasedOnType: function (selectedType) {

        var selectedType = this.getParameter('sysparm_selectedType');

gs.addInfoMessage("serverSideType"+selectedType);

        // Query the 'ServiceType' table and retrieve questions

        var serviceTypeGR = new GlideRecord('ServiceType');

serviceTypeGR.addQuery('type', selectedType);

serviceTypeGR.query();

        if (serviceTypeGR.next()) {

            var promptStructure = serviceTypeGR.getValue('promptstructure');

            return promptStructure ; // Return an empty string if PromptStructure is null

        }

    },

    type: 'FetchPromptStrctureBasedOnChangeServiceType'

});

[payalpatel26]

var serviceTypeGR = new GlideRecord('x_1296451_legaladv_servicetype');

I try this one still not get get response please suggest if i am wrong

[Narsing1]

Never saw a Table in Servicenow of this type.  The table should be in all small letters. Please check the table name

Thanks,

Narsing

[payalpatel26]

thank you for your responses as per your suggestion i try 

var serviceTypeGR = new GlideRecord('x_1296451_legaladv_servicetype');

still not get response  let me know still you see wrong

[Narsing1]

Can you please post screen shots of both Script include & Client script.  Now, I suspect these

• ACL on Script include - this should be given to snc_internal
• Is the parameter getting the value and is the value exists in the given table
• Have you tried using the Javascript executer and pass a hardcoded value for "sysparm_selectedType"?

Thanks,

Narsing

[payalpatel26]

Script Include:

var FetchPromptStrctureBasedOnChangeServiceType = Class.create();

FetchPromptStrctureBasedOnChangeServiceType.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    // Function to fetch questions based on the selected type

    getQuestionsBasedOnType: function () {

var promptStructure;

var xmsresponse;

        var selectedType = this.getParameter('sysparm_selectedType');

gs.addInfoMessage("serverSideType"+selectedType);

        // Query the 'ServiceType' table and retrieve questions

        var serviceTypeGR = new GlideRecord('x_1296451_legaladv_servicetype');

serviceTypeGR.addQuery('type', selectedType);

serviceTypeGR.query();

        if (serviceTypeGR.next()) {

gs.addInfoMessage("serviceoog"+serviceTypeGR);

            promptStructure = serviceTypeGR.getValue('promptstructure');

        }

gs.addInfoMessage("promptStructure "+promptStructure);

    return promptStructure ; // Return an empty string if PromptStructure is null

    },

    type: 'FetchPromptStrctureBasedOnChangeServiceType'

});

ClientScript;

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

//Type appropriate comment here, and begin script below

var selectedType = g_form.getValue('type');
g_form.addInfoMessage("selectedValueInClient" + selectedType);

// Fetch Questions based on the selected Type using GlideAjax
getQuestionsBasedOnType(selectedType, function(questions) {
g_form.addInfoMessage("CheckResponse", questions);
// Check if the response has an error
if (questions && response.responseXML && response.responseXML.documentElement) {
var errorMessage = response.responseXML.documentElement.getAttribute('error');
if (errorMessage) {
g_form.addInfoMessage('GlideAjax Error:', errorMessage);
}
}

// Create and show the popup
var dialog = new GlideDialogWindow('ServiceRequestGuidance');
dialog.setTitle("Legal Service Matters Detail");
dialog.setWidth(600);
dialog.setHeight(400);

var html = "<div>";
for (var i = 0; i < questions.length; i++) {
var question = questions[i];
html += "<label>" + question + "</label>";
html += '<input type="text" id="question_' + i + '"/><br>';
}
html += '</div>';

dialog.renderWithContent(html);

dialog.setPreference('selectedType', selectedType);
dialog.setPreference('numOfQuestions', questions.length);
dialog.setPreference('table', g_form.getTableName());
dialog.setPreference('recordSysId', g_form.getUniqueValue());

dialog.show();
});

}

function getQuestionsBasedOnType(selectedType, callback) {
var ga = new GlideAjax('FetchPromptStrctureBasedOnChangeServiceType');
ga.addParam('sysparm_name', 'getQuestionsBasedOnType');
ga.addParam('sysparm_selectedType', selectedType);
ga.getXML(function(response) {
if (response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if (answer) {
var questions = answer.split(',');
callback(questions);
} else {
alert("Empty or invalid 'answer' attribute in the response from the server.");

}
} else {
alert("Empty or invalid response received from the server.");
}
});

2) Yes parameter get value as id  both side client side and server side .and i get type which value of service type table .

3)

• Have you tried using the JavaScript executer and pass a hardcoded value for "sysparm_selectedType"?  -- yes as upper screen shot you can see value of service type which I check from inspect element which is right ?