On incident form

[Manasa333]

on incident form, the problem description is being placed in the short description only. and is being truncated when it is over a certain size.

[HrishabhKumar]

Hi @Manasa333 ,

You might wanna check the max length of the short description field and increase it to required extend.

Steps:

1) right click on the short description field label.

2) select configure dictionary option, to open variable configuration.

Thanks.

Hope it helps.

Mark it helpful and accept solution, if it helps.

[Sandeep Rajput]

@Manasa333 There are two ways to address this.

1. Increase the length of the short description field on the incident form

2. Check the script which is mapping problem description to short description of incident. Update the same and map the problem description to incident description.