scripted rest api integartion
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01-10-2024 11:49 PM
1. Create Incident and Task through API
API call 1- Create an Incident through API-
API call 2- Create a task through API call and associating to Incident
Assumption - can we get multiple task to be created as part of one API call?
- Create an Incident and task though one api call
If NOC TT ID=New, then create VOC Incident, create task and associate task to Incident
API call for task creation [Incident mandatory field is Incident]
- Create Incident and Task through API
API call 1- Create an Incident through API
User creates task manually on Servicenow for the created Incident
On SNOW Screesn -reactive/
4. User creates incident and task on Servicenow screen
if incident doesn't exist then SNOW creates both incident and task
- User creates incident and task on Servicenow screen
if incident doesn't exist then SNOW creates both incident and task
API call to create a new task under the same Incident
Can i get how i can achive this in scripted rest api script
1 REPLY 1
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01-11-2024 09:22 PM
Hi All,
How we can write script include function mandatory fields are empty then incident and task not get crated and show the error message's below condition also required.
Create Task, Update Task |
Function (Script includes) |
1. If Incident is not found |
2. If Incident=Blank |
3. If Incident ="New" |
4. If Incident is !=Open (task cannot be created for closed incidents) |
Else Create Task |