Search suggestions not coming on sp portal

[Sailakshmi Budd]

I have enables Ai search after that search suggestions are not coming can any one help me on this.

I found below document, but I am not getting what can I put the table and sys_id in below code.

searchSources.push("table-name");
searchSourceIds.push("sys-id");

Populate search suggestions in Service Portal (servicenow.com)

[Service_RNow]

Hi @Sailakshmi Budd 

Please follow this article you will find some info

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213473 
Please mark as Correct Answer and Helpful, if applicable.

[Sailakshmi Budd]

I followed your document there mentioned add some code and comment 13th line but there is no 13th line in the server side script

[Service_RNow]

Hi @Sailakshmi Budd 

Make sure SP route Map page is Active if no plz change to active True then try

Here is the default link to this SP Page Route Map:

https://{INSTANCE}.service-now.com/sp_page_route_map.do?sys_id=3821492587001300a785940307cb0bef

Please mark as Correct Answer and Helpful, if applicable.