Send a mail to manager

vinod6
Tera Contributor

‎10-30-2023 05:37 AM

Hi,

 

usecase: In assignment group assign to the p1 incident ticket without any updates like worknote, comments etc..nothing to be updated in the incident ticket. Any one not seen this ticket .Just it only assign the ticket. After 6hours  it will be send a mail to manager. How to achive this senerio with script .

Could you please help any one.

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Utpal Dutta
Tera Guru

‎10-30-2023 05:47 AM

Hi Vinod,

To do this you need to create a scheduled job which will run every 6hrs and query the Incident table to get incident records which is in New state and Priority is 1. Then you need to trigger the notification using gs.eventQueue() method.

To get a detailed knowledge about it, please review this community article.

 

If my answer helps then please mark it Helpful or Correct!

 

Thanks,

Utpal

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