Issue in downloading .csv data from service now

Rishabh1991
Tera Contributor

I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a lot of time downloading and selected remember my preference. Is there any way to revert back to the original option of not sending data to E-mail since its not a viable option. 

 

There was a service now thread which mentioned that under preferences we can change the request from E-mail . I am unable find these options under preferences. 

2 ACCEPTED SOLUTIONS

Maik Skoddow
Tera Patron
Tera Patron

Hi @Rishabh1991 

go to table "sys_user_preference" and search for record with name = "export_warn" and user = "YOU". Then remove value "email" from that record.

Maik

View solution in original post

Hello @Maik Skoddow 

 

I am new user for service now . Can you please share an image on how to access "sys_user_preference" table. Also do we need admin privilege's to access it ? 

 

Rishabh1991_0-1703169462697.png

 

View solution in original post

3 REPLIES 3

Maik Skoddow
Tera Patron
Tera Patron

Hi @Rishabh1991 

go to table "sys_user_preference" and search for record with name = "export_warn" and user = "YOU". Then remove value "email" from that record.

Maik

Hello @Maik Skoddow 

 

I am new user for service now . Can you please share an image on how to access "sys_user_preference" table. Also do we need admin privilege's to access it ? 

 

Rishabh1991_0-1703169462697.png

 

Rishabh1991
Tera Contributor

Thank you for the suggestion @Maik Skoddow . I am now able to download the .csv data