Servicenow Hibernating

[FemTomcyber1]

Hey there ServiceNow Community,

I'm curious if anyone else has come across this issue before, and if you were able to resolve it.

My PDI has been hibernating for four days, and unfortunately no better solution is coming up than trying again or contact for help. I'd be more than happy if this could be resolved.

I appreciate any support.

[AndersBGS]

Hi @FemTomcyber1 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders