Set Value from Background script

[shid077]

How to set priority value to 1 from background script on the incident shown below.

i need the query to set the priority value to 1 and assignment value also to "Database".

[Community Alums]

Hi @shid077 ,

Please refer to the script mentioned in the link , just make sure you use "incident" for querying the table and fields as per your requirement :

https://www.servicenow.com/community/itsm-forum/need-background-script-for-changing-a-field-value/m-...

[Adrian Ubeda]

Hello @shid077 , 

This field it's based on impact and urgency, if you want to modify this field from BG script you will need to use setWorkflow(false); function for not triggering BR properly. Be sure about the query your are applying having all executions under control, your code should look something similar as follows:

var grInc = new GlideRecord('incident');
grInc .addQuery('sys_id', '57af7aec73d423002728660c4cf6a71c');
grInc .query();
grInc .setWorkflow(false);

if(grInc .next()) {
    grInc .setValue('priority', 1);
    grInc .update();
}

[Aniket Chavan]

Hello @shid077 ,

Please refer the script below and see how it works for you.

// Specify the incident sys_id or any other condition to identify the target incident
var incidentSysId = '57af7aec73d423002728660c4cf6a71c';

// Set the new values
var newPriority = 1;

// Get the incident record
var incidentGr = new GlideRecord('incident');
incidentGr.addQuery('sys_id', incidentSysId);
incidentGr.query();
incidentGr.setWorkflow(false); // Disable triggering of Business Rules

// Check if the incident record is found
if (incidentGr.next()) {
    // Update the priority
    incidentGr.setValue('priority', newPriority);

    // Update the record
    incidentGr.update();

    gs.info('Incident ' + incidentSysId + ' updated successfully.');
} else {
    gs.error('Incident ' + incidentSysId + ' not found.');
}

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[VaishnaviShinde]

Hello @shid077 ,

Please refer below script , priority  will automatically set when we set urgency and impact to 1.

var gr = new GlideRecord('incident');
gr.addQuery('sys_id','965c9e5347c12200e0ef563dbb9a7156'); //add your record sys_id
gr.query();
if(gr.next()){
    gr.impact= 1;
    gr.urgency= 1 ;
    gr.assignment_group = '74ad1ff3c611227d01d25feac2af603f'; //add your group sys_id here
    gr.update();
}

If my response helped you, please mark it as accepted solution and helpful.

Regards,

Vaishnavi Shinde