Unable to access my personal developer instacce

[ZephyrNow]

Since this morning I have been unable to access my ServiceNow Personal Developer Instance.  It is saying "Instance is offline. Please check again in a few minutes". I've refreshed my page, logged in and out, and even closed and reopened the browser. It is the Washington, DC version and I was just in there yesterday so it doesn't have to do with non-usage. Can anyone assist?

[Simon Hendery · Accepted solution]

Hi @ZephyrNow - to save everyone repeating themselves (not that they mind 😀) have a read of this thread:

https://www.servicenow.com/community/developer-forum/dev-lab-instances-offline/m-p/2838518#M1087379

[AndersBGS · Accepted solution]

Hi @ZephyrNow 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Nivedita Patil · Accepted solution]

Hi @ZephyrNow ,

Unfortunately there is no support available for PDI.

wait for some time or request a new instance.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Sumanth16 · Accepted solution]

Hi @ZephyrNow ,

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

1. Data Center Migration:

   • There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.

2. Limited Support:

   • Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.

3. Backup Your Work:

   • It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.

4. Options to Consider:

   • Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
   • Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.

5. Stay Informed:

   • Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.

6. Community Support:

   • Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

[Simon Hendery · Accepted solution]

Hi @ZephyrNow - to save everyone repeating themselves (not that they mind 😀) have a read of this thread:

https://www.servicenow.com/community/developer-forum/dev-lab-instances-offline/m-p/2838518#M1087379

[Mark Roethof]

i there,

You know that there is no support for PDIs, this is already for a while, nothing new. So posting your question here... will have zero effect.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

As you are aware, PDIs can always suddenly without any notice drop. So always backup your work.

[AndersBGS · Accepted solution]

Hi @ZephyrNow 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Nivedita Patil · Accepted solution]

Hi @ZephyrNow ,

Unfortunately there is no support available for PDI.

wait for some time or request a new instance.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.