Unable to add Sctasks to the backlog stories when the state is in Onhold & In progress.

[Community Alums]

Hello Team,

Appreciating your help in advance.

We have created Triage definition on Sctask table and the conditions are given in the attached screenshot.

So, when we click on triage board->Sctask triage definition it redirects to the sctask table based on conditions which we have given on the triage definition. When we select any desired record from list of records and click on "Add to Backlog" UI action in the right side of view. We are unable to add the desired record, and we observed that those records are in "hold" & "work in progress" states.

For your reference attaching the screenshots.

Particularly unable to add "SCTASK0236207" and "SCTASK0269446".

Thanks,

Manusha B

[Mark Manders]

First: you do realize you are sharing direct links to your instance? We can't get in, but it isn't that secure to do so.

Next to that: You are using the condition 'task type = catalog task'. Does that mean you are querying this from the Task table? Because then you need to check on the values of the states. On 'Task' level they could be different than 'sc_task' level, which could explain the 'on hold' and 'work in progress' states, especially since 'on hold' is not an OOB state for sc_task.

Also: can you share the code of the UI action, including conditions? That could help, since that's the part that isn't working.

[Community Alums]

Hi Mark,

Thanks for your suggestion.

Here I am attaching the UI action condition & code as well.

if you to provide Script include also will share.

Thanks,

Manusha B