ServiceNow - Setting up next best action
I'm struggling to find documentation on how to set up Next Best Action in Service Now. Can anyone direct me to some documentation?
Forum Posts
hasNext() and _next() examples
Any one can be provide the hasNext() and _next() examples.Please help any one. Thanks.
In incident form inform message shows linktext.
in incident table four incident records is created. 3 is the duplicate and one is the original one. In this case i have open record any one in 3 duplicate record. In this duplicate record form shows a info message please select the INC00023(origina...
Can we export and import Form Layout and Views of a custom table?
Hi All,We are migrating from one ServiceNow instance to another.Can we export and import Form Layout and Views like default view etc of a custom table? Thanks in advance!!
Voucher for ITSM
Hello everyone, The situation is as follows:I had previously enrolled in the CIS ITSM course and received a voucher for the associated exam. However, I have left my former company, and my former company email address is no longer accessible or availa...
Company payment for ServiceNow
Hi Community,I'm searching the answers for few of question's that are there in my mind about ServiceNow. This is one of that, I wanted to know that a company want to use ServiceNow and implement it to their company. How much they have to pay for Serv...
How to extract the Attachments dump file from ServiceNow
We have a dump file for the Attachments that were extracted from the ServiceNow instance before it was decommissioned. We need something that can assist us read this dump file and have a view of our attachments. Can someone please advise what approac...
How to set the quick link in the Service Operations Workspace view for some users?
How to set the quick link in middle right side of the Service Operations Workspace view for some users?
extract pdf to a custom table
there is any way out any ServiceNow once i upload this pdf it will extract the fields with value in a custom table.
VA Topic should be visible based on logged in user role
Hello I want to hide the VA topic if user don't have an 'snc_internal' role. I have tried below approach(function execute() { var udc = new GlideRecord('sys_user_role'); udc.addQuery('sys_id','7fcaa702933002009c8579b4f47ffbde'); udc.query(); if(udc....
OCR (optical character recog) capabilities of ServiceNow
1-Do we have OCR(optical character recognition) plugin available in ServiceNow?2- What are the OCR (optical character recognition) capabilities of ServiceNow?3- Are there 3rd party options integrated with NOW platform?
Email notification doesn't send to the Group Email
I'm trying to send email notification to the group emails, but it doesn't send it to them. It is sent when an event is fired.
Generative AI controller plugin
I couldn't find the Generative AI plugins in the PDI. I'm curious to know if they're available for everyone?
Resolved! Adding new object to existing object
Hi all, I have four variables. category, sub category, service and service offering.Category and sub category are single line text. Service and Service offering are reference to respective tables. I have an existing JSON object which is stored in a s...
