How to change the insert link of the kb article
How to change the order insert link open link in.., (options)- None(use implicit). I want same frame (_self ) to be 1st. Note I want to do it in KB article form
Forum Posts
How to merge two conditions in Reference qualifier
HelloHow can we merge the two separate conditions in a reference qualifier?Condition 1: javascript: gs.getProperty('crossfuze.cmdb.task_items_query');Condition 2: javascript: new PrincipalClass().getPrincipalClasses();Any assistance in re...
e-signature - not working with SSO
We've installed and configured the e-signature plugin. It works with local accounts, but have not been able to get it to work with an SSO session.Checked the default Identity Provider record configuration, and following the documentation confirmed th...
In serviceportal search with name not appearing SR
Hi All, If you use "CMDB" as a search term relevant SR's do not appearFor example, if i search for CMDB i would expect the below SR's to be returned as results:CMDB SR for Application CICMDB update for Network CI let me know the reason. Please provid...
Send a mail to manager
Hi, usecase: In assignment group assign to the p1 incident ticket without any updates like worknote, comments etc..nothing to be updated in the incident ticket. Any one not seen this ticket .Just it only assign the ticket. After 6hours it will be se...
i had CSA voucher but saying it is expired
Hi all, I has CSA voucher so that I want to take CSA exam.But it is saying the voucher is expired.Actually the EXpiry date is 3oth october. but still it is saying expired.Can you guys help me
Adding Assignment group in CC of a notification
Hello All, Can someone help me how to add an assignment group(of that change request) in cc when an email is triggering to change request approvers?Example- Change request is assigned to 'example_group'. We need to add example_group in cc when email ...
how do we change color of field in service operation workspace
how do we change color of field in service operation workspace
Displaying the chat language selected in the teams on the Agent workspace
Hi Team, Can anyone please help in the display of the Chat Language along with the Interaction number on the Agent Workspace, when the agent Accepts the chat. Please find the screenshot below.
CAB voting
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
ServiceNow - Setting up next best action
I'm struggling to find documentation on how to set up Next Best Action in Service Now. Can anyone direct me to some documentation?
hasNext() and _next() examples
Any one can be provide the hasNext() and _next() examples.Please help any one. Thanks.
In incident form inform message shows linktext.
in incident table four incident records is created. 3 is the duplicate and one is the original one. In this case i have open record any one in 3 duplicate record. In this duplicate record form shows a info message please select the INC00023(origina...
Can we export and import Form Layout and Views of a custom table?
Hi All,We are migrating from one ServiceNow instance to another.Can we export and import Form Layout and Views like default view etc of a custom table? Thanks in advance!!
