I have a code which will calculate time from Incident created to resolved.I want to exclude Pause duration from that Metric definition.If the Incident is in Awaiting state, that duration needs to be removed.Please help me on this, as I am not able to...
I want to send 4 documents as mandatory checklist to the newly joined employee from service now as part of HR Onboarding. Please help me with the following asked question.
Hi All , I am looking to add an icon on the portal harder menu. Can anyone please help me to add that? I need to CHAT GPT ICON over there , I created custom widget to add chatGPT on header
Hi All, i am create a record producer and try to access it from portal. so when i hit on "submit" button from the portal it will open the change request form sp?id=form&query=chg_model%3De55d0bfec343101035ae3f52c1d3ae49%5Estd_change_producer_version...
in catalog item form we selected any one group in choose field then how to populate particular group users list onlyplease find the below screenshot
I created a variable of name "select user group" of type List Collector in one Catalog item, so when approval is sent to the members of all groups. One person from each selected group is required to approve, until that, RITM should not be approved an...
Hi All, On the SOW Incident form, the KB article is getting attached to the incident using OOB Attach button.However, i want to know how it is getting attached to incident an article. Could anyone please let me know the backend process(scripts being...
Hello Community, Back story is that I was trying to make updates to reference fields via classic OOTB Business Rule using the Action Tab (instead of writing script) and found out that I could not unless I follow the steps highlighted in this KB069448...
How to change the order insert link open link in.., (options)- None(use implicit). I want same frame (_self ) to be 1st. Note I want to do it in KB article form
HelloHow can we merge the two separate conditions in a reference qualifier?Condition 1: javascript: gs.getProperty('crossfuze.cmdb.task_items_query');Condition 2: javascript: new PrincipalClass().getPrincipalClasses();Any assistance in re...
We've installed and configured the e-signature plugin. It works with local accounts, but have not been able to get it to work with an SSO session.Checked the default Identity Provider record configuration, and following the documentation confirmed th...
Hi All, If you use "CMDB" as a search term relevant SR's do not appearFor example, if i search for CMDB i would expect the below SR's to be returned as results:CMDB SR for Application CICMDB update for Network CI let me know the reason. Please provid...
Hi, usecase: In assignment group assign to the p1 incident ticket without any updates like worknote, comments etc..nothing to be updated in the incident ticket. Any one not seen this ticket .Just it only assign the ticket. After 6hours it will be se...
Hi all, I has CSA voucher so that I want to take CSA exam.But it is saying the voucher is expired.Actually the EXpiry date is 3oth october. but still it is saying expired.Can you guys help me
