Hello Community,
Back story is that I was trying to make updates to reference fields via classic OOTB Business Rule using the Action Tab (instead of writing script) and found out that I could not unless I follow the steps highlighted in this KB0694481 article. This is really helpful for me especially since we have a lot of business rules and using classic business rules without scripting has a lot of benefits when it comes to creating them, updating them, understanding them, and maintaining them. I am also of a mindset where if I can click through it, why manually write through it to get to the same end result. So based on the above KB article, I have following questions:
- Why is this not available OOTB? We are on Vancouver and I do not see the check box in BR form nor do I see the system property (glide.record.update_ref_changes) mentioned in the KB article.
- Does ServiceNow advise against this or what is the adverse effect of implementing this in Vancouver?
