Useful and Rating field in kb_feedback table

[Maharshi Chatte]

Hi,

I have an field called "Useful" with options yes/no but I am not able to understand from where is that value populating . Can anyone please help me understand from where this value is updating. Also as rating is a string field can we build a report stack by rating.

Regards,

Maharshi

[Sid_Takali]

Hi @Maharshi Chatte 

Knowledge Feedback table is used to collect and manage feedback from users regarding knowledge articles. This feedback can include ratings, comments, and other types of input that help improve the quality and relevance of the knowledge base. The values are populating in the table are coming from service portal user's feedback on Knowledge Article. 

Regards,

Sid