Hi, create a new case from the Customer Service > case > Create New. After creating new case, we can create a incident from a case. After Incident is created, when we update any comments in incident form, in case Activity stream it will update as ...
Hello Everyone, Can anyone knows how can I achieve that if author is inactive and have multiple KB, How can the notification can be send as one? Right now I have recieving multiple emails. I know the reason is the "For Each condition". Is there a way...
Hi Team, I want to retrieve empty Root cause variables in Catalog task (sc_task) table. The condition does not have "Is empty" or the value field does not have "--None--" value. Please assist me on how to add "--None--" to the list value. Thanks,Rekh
When I'm trying to add my developer instance in the Now Support app I'm getting this error: unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted.I tried reimporting the ServiceN...
Here is the acceptance criteria: help me out on this that how to achieve this requirement Authors and Revisers will have permissions to retire an article they are the Author or reviser on Unless ownership group is assigned.Authors and Revisers will h...
Hi,When trying to test a test a flow designer, we are getting the error "Internal Server Error".After removing the step "submit catalog item" which is last step in the flow the error is not coming.The catalog item is having two variables ci (referenc...
Hi,User is trying to login through his iPhone to ServiceNow app. but he is getting errors.affected user unable to sign in to now - mobile Intune app in IOS device, attached is the sign in logs and admin approval required.-user has the correct managed...
Hello,In the virtual agent flow, when the user enters their answers, I am populating all their responses at the end. After displaying these answers, I would like to provide an edit option, allowing the user to modify their data. Is it possible to off...
Hi All, Could you please let me know how to use RPA hub in flowdesigner. let me know if there is any steps or document which will help to call the Bot process in the Flow designers, thanks
Hello, Our User group from Active Directory is not synch to our Development environment but is synch in Production. Where do I check on the configuration that will identify the synch? and how do I fix it? Thank you.
How can I fetch the report for metric data from service operation workspace?
var priority1Incidents = [];var gr = new GlideRecord('incident');gr.addQuery('priority', '1');gr.query();while (gr.next()) {var incident = {'number': gr.getValue('number'),'short_description': gr.getValue('short_description'),priority1Incidents.push(...
Hello Guys, I have written a script in inbound action where if the subject contains " Escalation: High " and if the mail is coming from for eg."tushar.ghadage@test.com" (have changed the mail-Id) then it should create a p2 incidents. But it's creat...
Hi All,Can someone please help me with the BR. This BR is basically creating Inc/Ritm based on the conditions given in the catalog form. The thing is after submission record is getting created but it is not showing up the request summary as it should...
which is the Best Tool for ATF is it ATF available in ServiceNow or Selenium tool for atf.
