One user is getting a closed RITM first in the List view even though it appears in the open queue, which should show all recent RITM's and updated RITMs in the list view when she opens the RITM list view, including all state of RITMs like In Progress...
Hi Everyone, I wanted to ask if the ServiceNow Voice Integration with Amazon Connect also supports callback functionality. If yes, is there a document to look up to ? Thanks in advance!
I want to change state of RITM to completed. As in SC task it is showing completed and in RITM it is in progress.
Hi Team, We have to Implement certificate based authentication in ServiceNow for Rest API. Could you please anybody help here.
How to do translations(i18n) for dynamic values like state variables, context props or data from data broker? I tried with state variables, it is just displaying the key AS-IS not translating with key provided in state variable. I got to know we can ...
Hi, Below is my BR var additionalComments = current.comments.getJournalEntry(-1); var caseGR = new GlideRecord('sn_customerservice_case'); caseGR.addQuery('sys_id', current.case); caseGR.query(); if (caseGR.next()) { // Add comme...
Subflow for updating incident in servicenow on updating the issue in Jira1. Go to Flow Designer in servicenow2. Open the “Process Jira Webhooks” OOTB subflow.3. Click on three dots on the top right corner to open flow actions menu and click oncopy su...
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new flow to w to update the Jira Issue not getting generate option How can I proceed
Hi, create a new case from the Customer Service > case > Create New. After creating new case, we can create a incident from a case. After Incident is created, when we update any comments in incident form, in case Activity stream it will update as ...
Hello Everyone, Can anyone knows how can I achieve that if author is inactive and have multiple KB, How can the notification can be send as one? Right now I have recieving multiple emails. I know the reason is the "For Each condition". Is there a way...
Hi Team, I want to retrieve empty Root cause variables in Catalog task (sc_task) table. The condition does not have "Is empty" or the value field does not have "--None--" value. Please assist me on how to add "--None--" to the list value. Thanks,Rekh
When I'm trying to add my developer instance in the Now Support app I'm getting this error: unauthorized_client: The client credentials provided (those of the service you are using) are either not valid or not trusted.I tried reimporting the ServiceN...
Here is the acceptance criteria: help me out on this that how to achieve this requirement Authors and Revisers will have permissions to retire an article they are the Author or reviser on Unless ownership group is assigned.Authors and Revisers will h...
Hi,When trying to test a test a flow designer, we are getting the error "Internal Server Error".After removing the step "submit catalog item" which is last step in the flow the error is not coming.The catalog item is having two variables ci (referenc...
Hi,User is trying to login through his iPhone to ServiceNow app. but he is getting errors.affected user unable to sign in to now - mobile Intune app in IOS device, attached is the sign in logs and admin approval required.-user has the correct managed...
