ServiceNow to SAP Integration
Hi Team, We would like to have ServiceNow to SAP Integration for Procurement and Sales model. Could you Please suggest bestpossible design to avoid complexities.
Forum Posts
Requests (RITM)are getting closed, still it appears in the open queue which should be appeared
One user is getting a closed RITM first in the List view even though it appears in the open queue, which should show all recent RITM's and updated RITMs in the list view when she opens the RITM list view, including all state of RITMs like In Progress...
Amazon Connect Callback
Hi Everyone, I wanted to ask if the ServiceNow Voice Integration with Amazon Connect also supports callback functionality. If yes, is there a document to look up to ? Thanks in advance!
How to change status of RITM.
I want to change state of RITM to completed. As in SC task it is showing completed and in RITM it is in progress.
How to configure certificate based authentication in ServiceNow for Rest API
Hi Team, We have to Implement certificate based authentication in ServiceNow for Rest API. Could you please anybody help here.
Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
In REST Messages getting Error Method failed: (/api/now/table/incident) with code: 401 - Invalid username/password combo
QR code generation mechanism that can be used for letter generation
Is there a method to generate unique QR code while generating letters for records within a custom table that could utilized for integration ?
Translations for dynamic fields
How to do translations(i18n) for dynamic values like state variables, context props or data from data broker? I tried with state variables, it is just displaying the key AS-IS not translating with key provided in state variable. I got to know we can ...
Business rule error for updating comments as additional comments
Hi, Below is my BR var additionalComments = current.comments.getJournalEntry(-1); var caseGR = new GlideRecord('sn_customerservice_case'); caseGR.addQuery('sys_id', current.case); caseGR.query(); if (caseGR.next()) { // Add comme...
Document not helping
Subflow for updating incident in servicenow on updating the issue in Jira1. Go to Flow Designer in servicenow2. Open the “Process Jira Webhooks” OOTB subflow.3. Click on three dots on the top right corner to open flow actions menu and click oncopy su...
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new fl
In Flow for updating issue in Jira when it’s incident is updated in Servicenow While creating new flow to w to update the Jira Issue not getting generate option How can I proceed
List all records in 1 notification when owner owns two or more KB that are expiring
How can I achieve to have 1 notification only if user owns 2 or more KB ?As I know in below flow condition it will get each item and send a notification to owner. What I want to achieve is that if owner have 2 or more KB he/she just have 1 notificati...
How to update additional comments as comments in case form
Hi, create a new case from the Customer Service > case > Create New. After creating new case, we can create a incident from a case. After Incident is created, when we update any comments in incident form, in case Activity stream it will update as ...
Send 1 notification to KB Owners if Authors have multiple KB
Hello Everyone, Can anyone knows how can I achieve that if author is inactive and have multiple KB, How can the notification can be send as one? Right now I have recieving multiple emails. I know the reason is the "For Each condition". Is there a way...
how to retrieve empty Root cause variables in Catalog task
Hi Team, I want to retrieve empty Root cause variables in Catalog task (sc_task) table. The condition does not have "Is empty" or the value field does not have "--None--" value. Please assist me on how to add "--None--" to the list value. Thanks,Rekh
