Knowledge Article expiration
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‎06-20-2024 08:25 AM
Is there a way to keep expired Knowledge Articles available for viewing until a new one is published?
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‎06-20-2024 09:38 AM
Where exactly do you want them to remain visible and for whom?
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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‎07-01-2024 09:45 AM
Sounds like the issue is that your articles are not being reviewed/extended in the proper time allowed? That would be a process issue that needs to be addressed.
Another option is that you just do away with expiration dates all together if no one is following your review process.
There are some other more technical solutions on the community like auto extend the expiration another 30 days etc, but that still doesn't address the underlying issue of having your articles reviewed, it just kicks the can down the road another 30 days.