voucher issue

[pinku3]

Hi, I paid 300 USD for ServiceNow fundamentals while claiming voucher it is again asking me to pay 300 USD kindly help with this hoe to unlock my voucher. my email id sonyysuma@gmail.com

[Simon Hendery · Accepted solution]

I'm very sorry @pinku3 - there is no problem here. It costs $US300 to buy access to the course and then another payment of $US300 + tax to buy the voucher to sit the exam. ☹️

[AshishKM · Accepted solution]

Hi @pinku3,

Please read the course home page, it is well written about course and exam voucher, $300 is for on-demand course only and once you complete it , you are eligible for exam voucher on paid basis.

-Thanks,

AshishKM

[Aman Kumar S · Accepted solution]

Hi @pinku3 

I believe SN fundamentals course is available free of cost for partners, at least it was until very recently.

Even if you have paid for the course, I believe you will have to pay separately for the voucher as well, in order to go for the certification exam.

Are you someone new who is starting with servicenow? Let me know in DM if you need any help of assistance, will be glad to help.

[Mark Roethof · Accepted solution]

Hi there,

For all paid On Demand courses, you do need to buy a voucher. Only instructor led courses include a voucher.

Some exceptions might be there, like Aman mentioning about partners, or once in a while there's a promotion going on with free vouchers, etc.. Though in general, On Demand course: buy a voucher.

[AndersBGS · Accepted solution]

Hi @pinku3 ,

 This is not an issue. Both the training course cost 300USD and the voucher cost 300USD. So only thing to do if you would like to take the exam is to pay.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Nivedita Patil · Accepted solution]

Hi @pinku3 ,

CSA certification cost:

course : 300 USD

voucher : 300 USD

Total: 600 USD + Tax

If you are working with partner company then only it will be free.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Aman Kumar S · Accepted solution]

There are few things that you need to check, one your nowlearning id and your webassessor id.

Now check if your webassessor id is mapped in your nowlearning account.

Follow below link to verify that:

https://nowlearning.servicenow.com/lxp/en/credentials/link-your-webassessor-account-to-now-learning?...

[Aman Kumar S · Accepted solution]

Hi @pinku3 

There are few things that you need to check, one your nowlearning id and your webassessor id.

Now check if your webassessor id is mapped in your nowlearning account.

Follow below link to verify that:

https://nowlearning.servicenow.com/lxp/en/credentials/link-your-webassessor-account-to-now-learning?...

[Nivedita Patil · Accepted solution]

Hi @pinku3 ,

create case from now learning account and wait for response. It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Mark Roethof · Accepted solution]

Hi there,

For all paid On Demand courses, you do need to buy a voucher. Only instructor led courses include a voucher.

Some exceptions might be there, like Aman mentioning about partners, or once in a while there's a promotion going on with free vouchers, etc.. Though in general, On Demand course: buy a voucher.

[AndersBGS · Accepted solution]

Hi @pinku3 ,

 This is not an issue. Both the training course cost 300USD and the voucher cost 300USD. So only thing to do if you would like to take the exam is to pay.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Nivedita Patil · Accepted solution]

Hi @pinku3 ,

CSA certification cost:

course : 300 USD

voucher : 300 USD

Total: 600 USD + Tax

If you are working with partner company then only it will be free.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.