What is automation in ServiceNow, Types of automation and which courses are available for automation

[lakshmipriya2]

Hello all, 

What is automation in ServiceNow, Types of automation and which courses are available for automation in ServiceNow. Could you please suggest me to go certification.

[Dr Atul G- LNG · Accepted solution]

Hi @lakshmipriya2 

Automation is very wide term, any work which can help human being and reduce time is automation. It might be Auto password recovery / assignment of record to group, send reminder to user or much more.

There is type of automation in ServiceNow but yes there are way to do automation like Flow designer / PAD / Playbooks/ Integrations / Schedule reports.

You can do Micro certs of Flow / Workflow / Process Automation design / Playbook to learn how these can be user to automat stuff in ServiceNow. 

[Krushna R Birla]

Hi @lakshmipriya2 

Automation in ServiceNow refers to the use of automated processes, scripts, and tools to streamline and optimize workflows, reduce manual effort, and improve efficiency in IT service management (ITSM) and other business processes. Automation can be applied to various tasks, from incident management and request fulfillment to complex orchestration of business processes.

Types of Automation in ServiceNow

Workflow Automation:
Workflows: Visual representations of processes that define the sequence of tasks, conditions, and approvals.
Flow Designer: A no-code/low-code tool to create workflows using a drag-and-drop interface.

Scripted Automation:
Client Scripts: Scripts that run on the client side (browser) to manage the user interface and user interactions.
Business Rules: Server-side scripts that execute when records are inserted, updated, or deleted.
Script Includes: Reusable server-side scripts that can be called from other scripts.
Scheduled Jobs: Scripts that run at specified times to perform regular tasks.

Integration:
IntegrationHub: Allows integration with external systems and services through pre-built spokes or custom integrations.

Virtual Agent: A chatbot interface that uses natural language processing (NLP) to interact with users and automate common tasks and inquiries.

Robotic Process Automation (RPA): Integration with RPA tools to automate repetitive, rule-based tasks across multiple systems.

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

Best Regards,
Krushna Birla

[Krushna R Birla]

Hi @lakshmipriya2 

If above solution resolves your query, can you please mark it as the accepted solution. Thanks

Best Regards,
Krushna Birla

[Community Alums]

Hi @lakshmipriya2 ,

@Maik Skoddow  has put up a great article around the same, please go thorugh, it has all you need : https://www.servicenow.com/community/now-platform-articles/platform-automation-engine-knowledge-amp-...