If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...
In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That matters, but I think it misses the bigger change for those of us who design and g...
Models are rented. Context is owned. Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and why. That institutional knowledge is what makes AI useful. A capable model with no ...
Model liquidity: the freedom to switch Model liquidity is your ability to move a use case from one model to another with little or no friction. It sounds like an engineering detail. It is actually one of the most important governance decisions you ...
Sovereignty is your alpha Your organization's edge lives in its data: the incidents you have resolved, the changes you have approved, the way your teams actually get work done. Generative AI can turn that history into faster, smarter workflows. I...
Now Assist Skills vs AI Agents on ServiceNow: Where to Use Each, and What It Really Costs in Assists Updated September 2026. Reflects the Australia release, the April 2026 Foundation / Advanced / Prime packaging, and the Now Assist rate card effect...
Hi everyone I am @Pranav Krishna Teja Devireddy.I am writing this article to help you copy attachments from SERVICENOW to JIRA using flow designer. It works for other tables also. After reading many articles I haven't found articles that helped me in...
If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place attached as a reference workbook at the end of this post. The Three Models Know Which One You're In: Servic...
> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Februar...
ServiceNow Ninja Moves: Hidden, Yet Documented After my first ServiceNow Ninja Moves session, I delivered a second round to around 100 members and I kept coming across more features that made me stop and think, "How did I miss this?" So, here we...
In part #1 I explained why I answer the Employee Journeys versus Employee Lifecycle Events question differently depending on who's asking — and gave the HR Business Partner's answer: the broader, platform-agnostic view of what these terms mean across...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it depends entirely on who's asking. When an HR Business Partner raises it in...
MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...
Introduction There are many businesses out there that rely on multiple domains to operate their IT infrastructure. In these cases, it can make it difficult to process integration hub activities for the Microsoft AD Spoke to add or remove users in a g...
Bring Your Own Key to ServiceNow KMF — Part 3: Encrypting from Script This is Part 3 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered preparing the instance; Part 2 covered importing...
Bring Your Own Key to ServiceNow KMF — Part 2: Importing Your Key This is Part 2 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered the mental model, the role you need, and setting u...
Bring Your Own Key to ServiceNow KMF — Part 1: Preparing the Instance If you need to encrypt an outbound integration payload so a third party can decrypt it, you'll quickly hit a wall: KMF never releases key material. That is the entire point of th...
Executive Summary Telecommunications providers face a common challenge: customers expect personalized recommendations delivered instantly, while operators must balance revenue growth, operational efficiency, compliance, and customer experience. The q...
Intro Encryption is the process of converting data (plaintext) into an undecipherable form (ciphertext) to prevent the disclosure of information. Use encryption to protect sensitive information. At its core, modern encryption algorithms use secret ke...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my challenges with every family release: is finding the undocumented . Turning the Yokohama family release inside out, I came across "User Role Histo...
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