what is the reason for the Autopopulate 'Assigned to' on New Incident form open for a user

SukanyaP
Tera Contributor

‎07-16-2024 02:33 AM

what is the reason for the Autopopulate 'Assigned to' on the New Incident form to open for a user the source of the behavior?

But unable to get it while I'm impersonating the user.

Please help me out here.

 

Thanks In Advance,

Sukanya.P

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Sandeep Rajput
Tera Patron
Tera Patron

‎07-16-2024 02:38 AM

@SukanyaP Please check if there is any onLoad client script running on the incident form which is populating the assigned_to field on the new incident.

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