Workflow Best Practices - Set Timer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2025 12:12 PM
Hi,
looking to know the best practices when working with workflow timers. what is the advisable max time can be used in timer to wait especially for RITM workflow ? Can we set 3-6 months to wait ? is that a good practice that wont impact platform performance or fulfillment of RITMs.
what's the max length of time, i can use without impacting performance ?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-03-2025 09:05 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 01:47 PM
Consider also using the contracts table, creating records there for the expiration of access, then triggering an event based on the "contract" expiration.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 07:14 AM
Hi @AjayPavanG ,
as per my knowledge
it's fine you can set it as you wish there is no best practice as such. it will create a record in the sys_trigger table and run it when it meet the time.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya