Base table is not accessible in Now Assist

[VaibhavP5059517]

Summarization could not be completed because access to the base table Legal Contract Request was unsuccessful.

[Dr Atul G- LNG]

Hi @VaibhavP5059517 

The base table is not accessible in Now Assist because the role restrictions defined via the Now Assist Skill Kit do not grant the testing user or agent access the necessary inherited permissions

Cause of the Issue

• Role Mismatch: The skill agent access relies strictly on roles defined in the Role Restrictions configuration, which might differ from an administrator's actual roles. [1]

• Table Inheritance/Child Tables: If you are trying to use features like Case Summarization on a child or extended table, the system may lack the proper configuration varset mapping for that specific table. [1]

How to Fix It

• Validate Role Inheritance (Temporary Workaround):
  • Navigate to a non-production instance with security_admin permissions.
  • Open the sys_agent_access_role_configuration table to find the agent access role record.
  • Temporarily turn on the 'Allow all session roles' toggle to test if it resolves the access block. [1]

• Configure Child/Extended Tables:
  • Go to the sn_nowassist_skill_config table and look up your specific skill (e.g., Case Summarization).
  • Check for configuration varsets (NACM config) and replicate or create a new configuration mapped specifically to your extended child table using an "insert and stay" action. [1]

If this doesn't resolve the issue, please share:

• Which specific Now Assist skill you are trying to use (e.g., HR Case Summarization, Incident Summarization)
• Whether you are testing on an out-of-box base table or a custom extended table

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2517624

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3029596

[VaibhavP5059517]

I am using "Legal Request Summarization" in LSD and I am using OOB skill as it.

[Dr Atul G- LNG]

Then log a now support case.

[masonreed11]

This error usually means the system can’t access the Legal Contract Request table. Check the table permissions, connection, and whether the table still exists.