Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...
Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...
Hi everyone, I’m looking for your support with a couple of issues I’ve run into on our Demo Instance, which we use for sales activities and enhancing solutions for existing clients: I created a custom Now Assist Skill using Skill Kit, but I can’t fig...
Hi Everyone,I am working on a customization where we want to override resolution code choices inside the GenAI Resolve modal (ui16_incident_resolve_modal) ONLY for specific conditions (Alert + specific Opened by).What we did:Created a custom UI Actio...
Good afternoon,I am requesting assistance with enabling field edits within the Mobile Agent App. When working in the app, I need the ability to “Edit” Incident records so users can update their form options as needed.I navigated to ITSM Mobile App >...
I have created, tested, and activated an AI Agentic Workflow from AI Agent Studo. However, I am unable to get the AI Agentic Worflow to trigger from the Now Assist chat. All I get as answers to my prompts are generic links to help resources. Am I mi...
I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...
When I try to create a new skill using the default provider, Google Cloud AI Studio, I receive the following error message.
I am trying to create a new skill using the default provider, Google cloud vertex AI, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias
In my CSM portal when i open any created case, then on that page i see a action dropdown button clicking on which i get an option of close case, now i want to add another option here as "Escalate to live agent" and after clicking on it i want to chan...
When a user starts the virtual agent, the first thing that comes up is the topic picker. then after I hit skip the Greeting topic is displayed.Does anyone know why the Topic picker is showing before the greeting ? I am using a modified version of th...
I just enabled the "catalog item generation" skill. then according to these instructionsCatalog item generation - quick start and promptin... - ServiceNow Community I need to choose a provider. but I did not find how. Then, when I go to the create c...
Howdy Community,In the Yokohama version, is it possible to customize the CAB Workbench by adding a UI action or icon that executes Change Request Summary and/or Risk Analyzer?I’m looking for functionality similar to the OOTB NOW Assist feature availa...
I am looking for sample applications to get more hands-on experience.I'm interested in starting some beginner-friendly projects that involves Creation of groups, Roles, User, and Tables.Are there any other ideas how to find a ServiceNow project to ha...
