Hi Everyone,I am working on a customization where we want to override resolution code choices inside the GenAI Resolve modal (ui16_incident_resolve_modal) ONLY for specific conditions (Alert + specific Opened by).What we did:Created a custom UI Actio...
Good afternoon,I am requesting assistance with enabling field edits within the Mobile Agent App. When working in the app, I need the ability to “Edit” Incident records so users can update their form options as needed.I navigated to ITSM Mobile App >...
I have created, tested, and activated an AI Agentic Workflow from AI Agent Studo. However, I am unable to get the AI Agentic Worflow to trigger from the Now Assist chat. All I get as answers to my prompts are generic links to help resources. Am I mi...
I am trying to create a new skill using the default provider, Google Cloud AI Studio, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias",please...
When I try to create a new skill using the default provider, Google Cloud AI Studio, I receive the following error message.
I am trying to create a new skill using the default provider, Google cloud vertex AI, but when I run the prompt, I get the following error message.Unable to load connection with alias ID: f88fc66f43a00210fce343852db8f284 Open Connection Alias
In my CSM portal when i open any created case, then on that page i see a action dropdown button clicking on which i get an option of close case, now i want to add another option here as "Escalate to live agent" and after clicking on it i want to chan...
When a user starts the virtual agent, the first thing that comes up is the topic picker. then after I hit skip the Greeting topic is displayed.Does anyone know why the Topic picker is showing before the greeting ? I am using a modified version of th...
I just enabled the "catalog item generation" skill. then according to these instructionsCatalog item generation - quick start and promptin... - ServiceNow Community I need to choose a provider. but I did not find how. Then, when I go to the create c...
Howdy Community,In the Yokohama version, is it possible to customize the CAB Workbench by adding a UI action or icon that executes Change Request Summary and/or Risk Analyzer?I’m looking for functionality similar to the OOTB NOW Assist feature availa...
I am looking for sample applications to get more hands-on experience.I'm interested in starting some beginner-friendly projects that involves Creation of groups, Roles, User, and Tables.Are there any other ideas how to find a ServiceNow project to ha...
I’ve been working with Now Assist in our Service Desk environment for a while now, and instead of sharing the usual “marketing-style” benefits, I wanted to post something real and practical from day-to-day experience.Here are the 5 ways Now Assist ac...
Hi Dear!Good day,So i want raise a case for migrating servicenow id from one parter to another parner
Actually, I established the snowflake connection with wdf but, when i am creating table and map the fields its showing some error , I am attaching error in SS below1st SS is about my connections 2nd SS is about Issue i am facing. Someone suggest me w...
##Employee query auto respondersuggest responses for common HR queries using AI and KBscoped app components: Case table integration, AI response generator.