list and filters
hello ,im not able to change the state from on hold to in progress.Can someone help me with this.
Forum Posts
Resolved! Write with Now Assist button is not available
Hello everyone! I am currently testing out this new feature of Now Assist in the Xanadu release. It is the Write with Now Assist Chat reply recommendation. Even if the Chat reply recommendation skill is enabled, the Write with Now Assist button is no...
Virtual Agent - Search results
Hi everyone,We’re using the AI Search utility in our Virtual Agent topic (Zurich version). The search works fine — it returns Catalog Items and Knowledge Articles — but Order Guides are not showing up in the search results.Has anyone faced this issue...
Configuring Case List Display when Using 'Create Draft with Now Assist' in ServiceNow
Hi everyone, I have an issue. When I use 'Use AI to draft article?' on the new Knowledge creation screen, no records are displayed (see image 1). When logging the error, it shows the table as null. If anyone has a solution, please provide some sugges...
Resolved! Initial NowAssist Panel activation doesnt work
Hello eveyone,I am experiencing an issue with the "initial" activation of the nowassist panel. In Test- and Dev. Instance it wasn´t a problem. The only difference there is that we directly activated the VA too, what is not intented in prod in the fi...
Is it possible to open the VA through a button click on the service portal?
I have the VA enabled on the Service Portal — can I open it through a button click? Is that supported?
RCA's details and classification overview based on problem tickets using AI capabilities
Hi Everybody, In my company i am currently optimizing our Major Incident- and Problem Management processes and i am confronted with following challenges! 1. Data quality of Major Incident Tickets, Problem Tickets incl. attachments2. I need an overvi...
How do I set up a Now Support Account
I am new to the Agentic AI course and need to set-up an account to enable me carry-out the hands-on projects.Can I please get a step-by step guidance on how to set this up? Thank you,Uwem.
Lab Instance not validating
I failed initial validation on an instance. I tried again but every time I do, the interface changes, sometimes omitting some of the important information to complete the instance. I have restarted the instances=, even terminated and begun all over a...
Now assist for Custom App built in SN
I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...
About Now assist For Custom app build
I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...
Need course link
Hi All, Kindly help me to get the link for the course ServiceNow Application Specialist - Performance Analytics Certification so i can complete the course and get the certification voucher.
Resolved! AI Agent Studio is not showing up in the modules.
"This text was entered in Japanese and translated into English by AI"Hello everyone,I'm having trouble because AI Agent Studio isn't showing up in the modules, and therefore I can't use it.I am using a demo instance from a partner company.The upgrade...
Virtual Agent (Teams) – Time input field only allows 30-min interval selection
I’m working with Now assist Virtual Agent in Microsoft Teams (integrated with ServiceNow) and noticed that for a Date and Time input field, the time picker only shows options in 30-minute intervals.The issue is that when I try to manually enter a tim...
