Real-World Insights: Unlocking the Power of Now Assist in Everyday Use Cases

Real-World Insights: Unlocking the Power of Now Assist in Everyday Use CasesWith the evolution of AI-powered workflows, Now Assist has emerged as a cornerstone for intelligent automation within the ServiceNow ecosystem. As someone who’s been deeply ...

Virtual Agent using LLM: showing person's sys_id and not name

Hello,We are adjusting our Virtual Agent to use the LLM functionality and AI features. We are doing some tests in our non-prod environment and see something odd. Anyone know where / if this can be adjusted?It looks like it knows "me" as it has my sys...

I want to post White paper on servicenow blogs. Kindly guide me on this

Semantic indexing in AI search

Hello Community, I am currently working on configuring semantic search in AI Search for my ServiceNow instance. I have already configured the semantic configuration in the index source. However, even after this, the results are still appearing as lex...

AWA - Routing issue

 I have created three skills and assigned them to different users. My requirement is that when a user selects a country variable in the catalog item, the ticket should be assigned to the appropriate user based on their skill.For example:User_Belgium ...

AI AGENT USE CASE ISSUE WHILE TESTING

  hello I am getting issusse while doing test log [{"sys_id":"3b0390a787286610157486e40cbb355f","description":"Manager","type":"manager","output":{"result":{"Decomposition":"The current task cannot be solved with the available agents and resources. P...

Now assist and Gen AI

Hello ,My question related to Now Assist and connecting it with external LLM is there any specific security features we need to followRegardsZiad ELawar

Configuring Virtual Agents

I was wondering how and where does one have to sign up for to be able to create a custom virtual agent, by creating topics and everything. What steps should I take?  

Do we need Microsoft Azure Translator Subscriptio for Dynamic translation even if we have Now Assist

We have installed Now Assists in our instance Xanadu patch 7, Dynamic translation is not working. Do we need to have  Microsoft Azure Translator Subscription.

ServiceNow Developer Program wants to reclaim my instance but I need it. Please help

I received a mail from ServiceNow Development Program team telling me that my instance will be reclaimed by 4th June EOD. My instance had not been waking up since maintenance, that's why there was inactivity. I have requested them to not reclaim my i...

my ui action buttons are not working

in my incident table my mandatory field caller is not working .i a unable to acess the reference tables and my created ui action buttons are not working