I have created three skills and assigned them to different users. My requirement is that when a user selects a country variable in the catalog item, the ticket should be assigned to the appropriate user based on their skill.For example:User_Belgium ...
hello I am getting issusse while doing test log [{"sys_id":"3b0390a787286610157486e40cbb355f","description":"Manager","type":"manager","output":{"result":{"Decomposition":"The current task cannot be solved with the available agents and resources. P...
Hello ,My question related to Now Assist and connecting it with external LLM is there any specific security features we need to followRegardsZiad ELawar
I was wondering how and where does one have to sign up for to be able to create a custom virtual agent, by creating topics and everything. What steps should I take?
We have installed Now Assists in our instance Xanadu patch 7, Dynamic translation is not working. Do we need to have Microsoft Azure Translator Subscription.
I received a mail from ServiceNow Development Program team telling me that my instance will be reclaimed by 4th June EOD. My instance had not been waking up since maintenance, that's why there was inactivity. I have requested them to not reclaim my i...
in my incident table my mandatory field caller is not working .i a unable to acess the reference tables and my created ui action buttons are not working
Hello Community , How can I can 'limit' the options in Now Assist? As seen in the screenshot, how can I limit some of the options?Thanks and Regards,
What is the FedRAMP status of the NOW Assist skills? What federal clients are already using them?
Hello All, We have enabled Now Assist QA in our ESC portal and today it is generating summary as expected. We have enabled Result improvement rules to boost action based on user's location. Which works fine too. However we have a requirement that the...
My PDI is not opening since maintenance on 16th May. It's forever showing 'loading'. Any idea what it could be?
Hello,I want to know if it is possible to create an Incident from Alert automatically when user clicks on 'Analyze' button.I know that, using Alert rule it is possible. But, that should not be manual process.Requirement is to create an Incident from ...
Hi Community,I'm currently trying to set up an integration between ServiceNow and NetSuite using OAuth 2.0. On the NetSuite side, I've been granted all the necessary roles and permissions. However, I'm running into a persistent issue.Whenever I attem...
In HR catalog form in description field added the pdf to open .It is working in portal side but not working agent workspce
hi everyone currently i am working on how now assist works in CSM,ITSM,HRSD.i have an idea how to configure for now assist , now i want some information about how agentic ai works in CSM,ITSM,HRSD, can anyone suggest me how to configure it ,i need a...
