I want to create ai agent and agentic ai.

Nivedita Singh
Tera Contributor

‎07-30-2026 10:12 AM

Hi, 

 

I want to create ai agent and agentic ai for learning purpose. 

Can anyone please help me to create step by step for ai agent and agentic ai. 

 

Regards, 

Nivedita

 

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Paulsylo
Tera Sage

‎07-30-2026 10:21 AM

HI @Nivedita Singh 

 

I would suggest starting from here - https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-studio.html,

then go to this - https://www.servicenow.com/docs/r/intelligent-experiences/configure-next-best-action-agent.html

then try this - https://www.servicenow.com/docs/r/intelligent-experiences/configure-use-case-ai-agents.html

then explore this - https://www.servicenow.com/docs/r/intelligent-experiences/agentic-evals.html

 

and finally , https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/ai-control-tower-landing....

 

So this way, you will start with ai agents, then create agentic AI and evaluate your ai agents and govern those AI using AI control tower.

 

 

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Nivedita Singh
Tera Contributor

‎07-30-2026 10:45 AM

Hi @Paulsylo,

 

Have you create any ai agent and agentic ai from scratch. 

Can you please help me with it. 

 

Regards, 

Nivedita

 

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Paulsylo
Tera Sage
In response to Nivedita Singh

‎07-30-2026 10:57 AM

Yes, i followed the above steps. i would suggest take one example, try to create by following this steps above.

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Nivedita Singh
Tera Contributor
In response to Paulsylo

‎07-30-2026 10:58 AM

@Paulsylo, 

 

Which use case you have taken. 

 

Regards, 

Nivedita

 

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