Need to clear now assist chat bot chat without clicking on plus icon in the chat

kollasivana
Tera Contributor

‎05-17-2026 02:49 AM

kollasivana_1-1779011187492.png

i want to clear the previous chat in the now assist and start a fresh chat without clicking on the plus icon in the top right corner and not only that before executing our custom service can we configure system response is it possible

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glideFather
Tera Patron

‎05-17-2026 06:36 AM

Ahoy @kollasivana,

 

this can be achieved with fallback action - go to Conversational interfaces and in the settings you can get to it (I guess under Branding tab).

 

If you want to know more details, remind me tomorrow and I will take some screenshots, now I don't have any instance available...

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Tanushree Maiti
Tera Patron

‎05-17-2026 06:59 AM - edited ‎05-17-2026 07:01 AM

Hi @kollasivana 

 

Refer this : How to clear chat history in Now Assist Panel 

                     Activate Now Assist panel enhanced chat 

 

Also check this : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1292861 

 

 

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