Not able to open or find plugin in application manager, already sync with ServiceNow store

[nikitabhaus]

Not able to open or find plugin in application manager, already sync with ServiceNow store

[Dr Atul - LNG · Accepted solution]

if pdi, try to refresh the instance. 

[Dr Atul - LNG]

Did you set up the vA and live chat.

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/conversational-...

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-quick-start-guide/ta-...

[PrashantLearnIT · Accepted solution]

Hi @nikitabhaus 

Which plugin you are trying to install?

[nikitabhaus]

Hi @PrashantLearnIT ,

Thanks for response, I want to do CSM configuration for live agent with virtual agent in my PDI for practice, so in plugins I need connect support, customer service web chat plugins so those I m try to find in plugins section but there is no result found there ,also already install omnichannel plugin but in application navigator this plugin is not visible....