Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
I have created an AI Agent which is performing certain action on an HR Case when tested from the console. But, i am unable to call it from my flow to trigger automatically when a record is created from the portal. I have also put the trigger conditio...
Hi ,Continue to test chat response button is greyed out in ai agent workflow. all plugins are up to date and repaired also. and even cleared cache and all. but still it's greyed out. attached ss for reference thanks in advance
If I restrict certain Knowledge Bases in Now Assist (Virtual Agent configuration / grounding sources): Will those restrictions automatically apply to AI Search as well? Or do I need to configure restrictions separately in AI Search (Search Sources / ...
i have published the VA flow of LLM, but its not getting discovered in VA
I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.
Hi Team,We have implemented an AI agent for Telecom case creation. The current functionality works as follows: when an email is received and a case is created, the AI agent uses a duplicate check tool to identify any existing cases with the same emai...
Hi Everyone, I’m currently working on integrating Now Assist Panel within ServiceNow UI Builder (Next Experience) and had a few questions. I’d really appreciate guidance or any best practices from those who have implemented this. Here are the are...
I requested for a PDI and the version is Zurich . Its been almost 8-9 hours and is still not approved . How long does it take ?
Hi All,What kind of Integrations or Discovery is there with "Telecommunications Network Inventory" to populate the CMDB data,Our client is expecting to populate the Telcom related inventory to be integrated with ServiceNow and I am new with "Telecomm...
Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...
We want to Add AI Search to Virtual Agent on csm portal.We configured The search source and connected it to the search profile.We also create the index source.We also configured it on the AI Search Admin Console - Now Assist in VA.On AI Search Previ...
Hi All,When a user is trying to submit an request for catalog item it is throwing an error on submit (attached error) Also attached the browser console error message and the on submit client script configured.There is only one on submit client script...
We are a large organization who utilizes collapsible sections in knowledge articles to reduce the amount of articles that we have. For example, instead of having 20 troubleshooting articles for Microsoft Teams, we have one main troubleshooting articl...