RCA Problem Mngmt
What could be the correct approach using now assist skill kits, prompt to work on problem management root cause analysis,. Suggest prompt , input and output
Forum Posts
The UI is breaking, as shown in the image below, when I access the now-assist-center/nac-home page
The UI is breaking, as shown in the image below, when I access the now-assist-center / nac-home home page. What is the solution for this issue?
Now Assist Skill - Optimize and Evaluate Section Loads Indefinitely When Maximum Records > 1
Hello Community,I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.EnvironmentModule: Now Assist Skill StudioSkill Type: Custom SkillStep: Optimize and EvaluateDataset Source: Table (sn_si_incident)Use ...
Blockers in Multimodel Assignment Creation - Nowassist Skill Kit
Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community -Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the...
Microsoft SharePoint Online External Content Connector Error: Unable to create credential in Zurich
Hi Everyone, I am facing an issue while setting up the Microsoft SharePoint Online External Content Connector in our Zurich Patch 7b instance. Our Requirement:We need to retrieve SharePoint Sites and make their content and metadata searchable in AI S...
Measuring Duplicate CI Reduction with Now Assist for CMDB – Best Practices?
Hi Community,We are using Now Assist for CMDB to identify and remediate duplicate CIs and would like to measure its effectiveness and demonstrate business value to management.I am looking for recommendations on the following:How do you measure the nu...
Guidance Required for Automatic Incident Creation from ServiceNow RPA Bot Alerts
Hi,I have configured an alert for a specific case.I now want to automatically create a ServiceNow incident whenever an RPA Bot alert is triggered and send a Microsoft Teams notification with the generated incident ID.Could you please guide me, or con...
Why does Informational/conversational messages decrement the prompt quota.
I just tried the Build Agent on my PDI and Unfortunately if I ask a question it decrement my quota. I'm not sure if this is same with an actual or Business Instance. Informational/conversational messages should not decrement the prompt quota — only d...
Resolved! Now Assist in Virtual Agent – HR Knowledge Summary with ITSM License Only
Hi Community,If we have Now Assist for ITSM licensed and Now assist in Virtual Agentwhat happens when a user searches for an HR knowledge article in Virtual agent?Will Now Assist generate a summary/response from the HR article, or is summarization re...
Nowassist assistance and debug techniques
Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the same workflow and the same coding conventions like present in this material -...
Resolved! AI use case -ITSM
AI ticket auto classification,routing and password reset bot ,how can we build this use case ?
CSA
How can i get the voucher for CSA exam ?
Is there a dedicated log table for AI Agent runs?
In ServiceNow, I noticed that:sn_aia_execution_plan seems to track the overall agentic workflow run sn_aia_execution_task appears to track the individual tool-level tasks within that plan.However, is there a dedicated table or log that contains a com...
Resolved! How to use the Execute Skill in the Flow Designer?
Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...
facing a issue on dashboard.can,t see dashboard create new botton.
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
