Resolved! Can i change the color of the NAVA icon
I would like to change the color of the NAVA icon? that is currently the now assist sparkles in teal.
Forum Posts
Now Assist Output Showing "\n" Instead of Proper Formatting
Hi Team, I am facing an issue with "Now Assist Problem Summary" output formatting. The generated summary contains escape characters like "\n" instead of proper line breaks. Because of this, the content is not readable and bullet points are not render...
AI agent studio access issue
"I am facing an access issue while trying to open AI Agent Studio, as shown in the attached screenshot. Could you please suggest how to fix this issue?"
Unable to see all default GenAI MIM email recommendation templates (Only 2 Visible)
I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.However, I can only see “Initiate Communication” and ...
Need A RoadmAp for AI Journey
Dear Experts, It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or...
In my custom portal the virtual agent icon is showing i want to hide it
I have made agent chat configuration active false still its not working
SNPI - Explore Now Create
1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...
Aimed to learn SN from the scratch and looking for a career. I am experienced HR SD professional.
Dear Community, Friends, I am an experienced HRSD professional and looking for a career. My current role is demanding Service Now certificate as a consultant. Since am from non-technical background it's required to start from the scratch. Any member...
Employee Center after enabling/configuring Now Assist.
Hi Everyone,I am facing an issue with Employee Center after enabling/configuring Now Assist.Previously, users could see the Virtual Agent chat icon/launcher on the Employee Center portal and were able to interact with Virtual Agent topics through the...
Resolved! I Want to Deactiave Version from AI agent studio
Hi All, I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions ...
chat reply recommendation and chat summarization not working in SOW workspace
I have activated the skills of chat summarization and chat reply recommendation skill , and repair the now assist plugin, its not workingThe sparkle icon now showing in chat recommendation and chat summarization is not working
Resolved! Need Guidance on Developing an AI-Powered Catalog Finder Use Case in ServiceNow
Hi Everyone,I am working on a ServiceNow AI use case called Catalog Finder.The objective is to allow users to describe what they need in natural language (for example, "I need a laptop" or "I want VPN access"), and the AI should identify and recommen...
LLM-Enabled User Input
Hi everyone, I was wondering if anyone had any success writing prompts for the LLM-enabled user inputs. Ideally I want the VA to pick up on the answers for these questions from the initial contact. "I'm having an issue with my Laptop this morning whi...
Showing KB articles as Troubleshooting steps - step by step
Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.