Hi team, There is the OOB agentic workflow called 'classify tasks'. I have added a trigger condition to it but it is not triggering the workflow. It is only triggering when i specify it in the now assist panne stating 'Predict subcategory for xyz inc...
Last Friday it worked, now(since yesterday) I am constantly getting an error. Even with the simplest, clear prompt.Any idea's?
Hi everyone,I'm working with Now Assist for Customer Service Management (CSM) – Sentiment Analysis and have come across a behavior that I'm trying to understand.ScenarioI configured the Sentiment Analysis skill with an availability condition such as:...
Hello, I need a help on VA fallback topic, Requirement: Generative AI Fallback to HR Support OptionsThe HR Virtual Assistant is configured in Conversational Studio and uses Generative Answers to respond to users' HR-related queries based on internal ...
Hi Everyone,I am working on ServiceNow Zurich using Now Assist Skills in AI Agent Studio.I created a custom Now Assist Skill for Security Incident Correlation because the out-of-the-box skill does not meet my use case. The custom skill works as expe...
Hi All,I’ve configured a few AI agents in ServiceNow for my use cases. For one specific agent, I’m seeing an issue when defining Data Access—the selection of roles always ends up empty after I set it. This agent is invoked from an AI Workflow. Has an...
Hi Everyone,I am designing a Virtual Agent flow where the user inputs a keyword to search for a Service Catalog item.Yes Path (Working Perfectly): If the item exists in the ServiceNow catalog, it routes to the "Yes" branch and displays the catalog li...
What could be the correct approach using now assist skill kits, prompt to work on problem management root cause analysis,. Suggest prompt , input and output
The UI is breaking, as shown in the image below, when I access the now-assist-center / nac-home home page. What is the solution for this issue?
Hello Community,I am experiencing an issue while creating and evaluating a custom skill in Now Assist Skill Studio.EnvironmentModule: Now Assist Skill StudioSkill Type: Custom SkillStep: Optimize and EvaluateDataset Source: Table (sn_si_incident)Use ...
Multi-Method Assignment Group Prediction with Now ... - ServiceNow Community -Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the...
Hi Everyone, I am facing an issue while setting up the Microsoft SharePoint Online External Content Connector in our Zurich Patch 7b instance. Our Requirement:We need to retrieve SharePoint Sites and make their content and metadata searchable in AI S...
Hi Community,We are using Now Assist for CMDB to identify and remediate duplicate CIs and would like to measure its effectiveness and demonstrate business value to management.I am looking for recommendations on the following:How do you measure the nu...
Hi,I have configured an alert for a specific case.I now want to automatically create a ServiceNow incident whenever an RPA Bot alert is triggered and send a Microsoft Teams notification with the generated incident ID.Could you please guide me, or con...
I just tried the Build Agent on my PDI and Unfortunately if I ask a question it decrement my quota. I'm not sure if this is same with an actual or Business Instance. Informational/conversational messages should not decrement the prompt quota — only d...
