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Not able to open or find plugin in application manager, already sync with ServiceNow store

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nikitabhaus
Tera Contributor

‎03-03-2025 08:33 AM

Not able to open or find plugin in application manager, already sync with ServiceNow store

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Dr Atul G- LNG
Tera Patron

‎03-03-2025 08:35 AM

if pdi, try to refresh the instance. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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PrashantLearnIT
Tera Sage

‎03-03-2025 09:14 AM

Hi @nikitabhaus 

 

Which plugin you are trying to install?

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Dr Atul G- LNG
Tera Patron

‎03-03-2025 08:34 AM

Hi @nikitabhaus 

 

Is it a PDI or a client instance? If it's PDI, it's better to release the instance and take a new one.

 

else log a now support case.

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Dr Atul G- LNG
Tera Patron

‎03-03-2025 08:35 AM

if pdi, try to refresh the instance. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎03-04-2025 01:16 AM

Hi @nikitabhaus 

 

Are you still facing issue? 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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nikitabhaus
Tera Contributor
In response to Dr Atul G- LNG

‎03-04-2025 01:16 AM

Hi @Dr Atul G- LNG ,

After refreshing PDI now I m able to see plugin, thanks for your response but the plugins I wanted is showing no result found ( connect support, customer service web chat ) I m practicing with PDI for live agent connect with virtual agent.

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