where should i locate assistant designer

[apurvachait]

Assistant Designer is not visible under conversationla interface

[Ankur Bawiskar · Accepted solution]

@apurvachait 

what's your actual business requirement?

[Dr Atul - LNG · Accepted solution]

Hi @apurvachait 

Assistant Designer is not visible under Conversational Interface because you have not installed or activated a required Now Assist product on your instance. [1]

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/now-assist-in-virtual-agent/assis...

To access Assistant Designer navigate to All > Assistant Designer.

Assistant Designer is comprised of three main areas:

1. Assistants: From the Assistants tab, an admin creates, manages, and tests assistants. Voice assistants can't be tested within Assistant Designer at this time. Assistant Designer is only available if you have installed a Now Assist product. Customers who are only using Natural Language Understanding (NLU) can't access Assistant Designer. For more information about configuring chat or voice assistants, see Configuring assistants overview.
2. Asset library: The Asset library tab opens the Virtual Agent Designer home page where you can create NLU/Keyword topics and LLM assets. For more information, see Getting started with Assistant Designer Asset library.
3. Analytics: Monitor, evaluate, and optimize the performance of your chat and voice assistants from the Analytics tab. For more information, see Analyzing assistants.

Assistant Designer

[Ankur Bawiskar · Accepted solution]

@apurvachait 

what's your actual business requirement?

[Dr Atul - LNG · Accepted solution]

Hi @apurvachait 

Assistant Designer is not visible under Conversational Interface because you have not installed or activated a required Now Assist product on your instance. [1]

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/now-assist-in-virtual-agent/assis...

To access Assistant Designer navigate to All > Assistant Designer.

Assistant Designer is comprised of three main areas:

1. Assistants: From the Assistants tab, an admin creates, manages, and tests assistants. Voice assistants can't be tested within Assistant Designer at this time. Assistant Designer is only available if you have installed a Now Assist product. Customers who are only using Natural Language Understanding (NLU) can't access Assistant Designer. For more information about configuring chat or voice assistants, see Configuring assistants overview.
2. Asset library: The Asset library tab opens the Virtual Agent Designer home page where you can create NLU/Keyword topics and LLM assets. For more information, see Getting started with Assistant Designer Asset library.
3. Analytics: Monitor, evaluate, and optimize the performance of your chat and voice assistants from the Analytics tab. For more information, see Analyzing assistants.

Assistant Designer

[apurvachait]

I checked but i guess i am missing on something not able to get into All -Assistant Designer this it self not visible

[Dr Atul - LNG]

You need to activate the required plugins first for this, i.e. the Now Assist plugin.

Go to Plugins and search for Now Assist or OTTO. Once you find it, activate the required plugin and then you should be able to access the relevant functionality.

You won’t be able to get this information from the PDI; it is only available in the client instance.

Please follow the above steps to activate the plugin first, and then check the article. If you still have any questions, let me know and I can provide more details.

 @apurvachait