Virtual Agent Knowledge Search and Catalog Item Submission

[Al_Andrea]

Hi, I am developing a Virtual Agent LLM Topic.

In my topic, I need to do a KB Search, and I would like to have a similar behavior to the one on the portal with the summary and the sources. I tried creating a new Search Application and Search Profile with ServiceNow Otto Summary genius results linked. I use this search application via an AI Search topic block, but I only get the list of articles, no summary with sources, and if I try the search preview utility, I get no genius results.

Also I need to search and submit service catalog requests conversationally.

Some tips on how to achieve this?

[rpriyadarshy]

@Al_Andrea  OOTB VA bot do the RAG and give KB Responses and Catalog items hit.

Add Your Catalogs in Chat Assistant- Conversational Catalogs will be handled in the chat sessions itself and Non-Conv will be give an URL and user can fill in popup window.

Is there any specific use case for Exclusive AI Search inside a Topic ?

Regards

RP