Access Restricted - Access is restricted by the report_view ACL

PreetyK97453416
Tera Contributor

3 hours ago

Hi Team,

I am facing an issue with a report/dashboard in ServiceNow.

The report is configured as follows:

  • Table: Requested Item [sc_req_item]
  • Type: Column
  • Groups: Shared with everyone
  • Users: Shared with everyone

Despite the report/dashboard being shared with everyone, one specific user receives the following error when trying to access it:-Access Restricted
You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your role or permissions settings to resolve this issue.

Other users can access the same report/dashboard without any issues.

Could anyone help?

Any guidance or troubleshooting steps would be greatly appreciated.

Thanks in advance!

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Mark Manders
Tera Patron

2 hours ago

Did you check with access analyzer? What is the difference between that one user and other users?

Do realize that sharing a dashboard/report with someone is not enough. To see the content itself, they need access to that content. So check if this user has access to the data itself.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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