Adding history of the emails in Email client
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03-11-2025 10:29 PM
Hi Team,
I need to add a history of all the emails in Incident form which we option in email client , I guess as of now we have only option to send Email in Email client.
Is that i need to create script in email client script to all call in email template?
Regards,
Har**bleep**h K.
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03-11-2025 11:03 PM
you can configure a related list on incident form and show the emails sent from sys_email table
I don't think you can separate and distinguish email sent via notification and email sent from email client template
Display Email Log in a related list
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-11-2025 10:33 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
