Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Advanced Workflow and Custom Action Integration

pansarepooj
Tera Contributor

Advanced Workflow and Custom Action Integration
Description: Integrate flow designer, catalog scripting, and task creation after core record creation.
Acceptance Criteria:
Implement a Flow Designer to handle the above automation and notification logic.
Code should allow submission of a ServiceNow catalog request programmatically.
After creation of an incident/problem/change:
A related task is created.
A comment is added to the Work Notes with a message like: "Task created for further action."
A button on the incident form should:
Update priority to P1.
Do not save the record after the change.

0 REPLIES 0