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Agent workspace details missing from the ticket creation

MJ2025
Tera Contributor

‎03-28-2025 02:35 AM

When creating a ticket is it mandatory to include business service and situation. But in agent workspace where the tickets get resolved , only business service is coming, not the situation. How to add it in agent workspace?

MJ2025_0-1743154057679.png

MJ2025_0-1743154324998.png

 

 

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Dr Atul G- LNG
Tera Patron

‎03-28-2025 06:24 AM

Hi @MJ2025 

 

Try repair or update the plugin Agent WS once and share feedback.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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