Agentic AI - Tips

kaushal_snow
Mega Sage

‎05-19-2025 07:01 AM

Hi Everyone,

 

Does anyone know how to use Agentic AI in a ServiceNow personal developer instance? Also, are there any free Now Learning courses available that include a simulator instance for practicing Agentic AI use cases?

Any suggestions or guidance would be really helpful.

 

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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warren_chan
ServiceNow Employee
ServiceNow Employee

‎05-19-2025 10:00 PM

This has been under discussion for several weeks. Currently, AI Agents are NOT available in PDIs due to our agreement with Microsoft (Azure OpenAI) not extending to PDI environments. In addition, PDIs do not have AI Search capabilities enabled (soft dependency, but still important).

 

We are currently working with ServiceNow University to have the K25 AI Agent labs added to Now Learning, and students will be able to request a temporary lab instance as part of that learning experience. Hopefully more details are available soon.

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