Attachment side panel visibility in csm

Supriya Mane
Tera Contributor

‎03-31-2026 07:01 AM

  • Hi All,

 

In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.

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6 REPLIES 6

Ankur Bawiskar
Tera Patron

‎03-31-2026 08:33 AM

@Supriya Mane 

screenshots please

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Supriya Mane
Tera Contributor
In response to Ankur Bawiskar

‎04-01-2026 05:47 AM

 
 

Screenshot 2026-04-01 181546.png

 

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Supriya Mane
Tera Contributor

‎04-06-2026 10:35 PM

Hi All,

While attachment open in side panel the image file .png or .jpg converting to thumb_sys_id not showing actual file name in csm workspace.

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Tanushree Maiti
Giga Patron

‎04-06-2026 11:12 PM

Hi @Supriya Mane 

 

Refer this links if it helps:

https://www.servicenow.com/community/itsm-forum/open-attachment-in-related-list-in-workspace/m-p/446...

 

https://www.servicenow.com/community/csm-forum/workspace-attachment-related-list-issue/m-p/392695

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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