Australia PDI Offline - 502 Bad Gateway (snow_adc)

[VidyaR603675802]

Hello ServiceNow Developer Community,

My Personal Developer Instance, running the Australia release, has been offline since 2 days.

The Developer Portal shows the instance status as Offline. When I click the refresh/wake button, it attempts to refresh but returns to Offline. When I access the instance directly, I receive: 502 Bad Gateway, snow_adc

I have already tried refreshing/waking the instance multiple times, but the issue persists.

Could the Developer Program team please confirm whether this PDI is affected by an ongoing Australia PDI infrastructure issue and whether it can be recovered?

Instance: dev313766
Release: Australia
Error: 502 Bad Gateway - snow_adc
Current status: Offline

Thank you.

[Dr Atul - LNG · Accepted solution]

Hi @VidyaR603675802 

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

@kh_safal  @Kh_Samyak 

[VidyaR603675802]

Thank you for your response. I've planned to wait for a day or so for the maintenance to get over. 

[Aditya_hublikar]

Hello @VidyaR603675802 ,

Nowdays this is common issue faced by multiple users . My PDI also went to Offline since yesterday . But dont worry in rare situation pdi dont get back online . We can just keep some patience for while . Always keep in mind if you are doing any business requirement task on pdi then always takes its backup even if task is in progress or completed so it will help in such situations . Unfortunately  there is no any solution  for this .

You can also refer this servicenow admin ressponses 

https://www.servicenow.com/community/developer-forum/pdi-dev443121-offline-502-snow-adc-no-wake-opti...

https://www.servicenow.com/community/developer-forum/my-developer-instance-is-offline/m-p/3614836/hi...

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

[yashkamde]

Hello @VidyaR603675802 ,

It means that your instance is offline so it may take some time :

In the meantime, try refreshing the page and check again after a while. If it's urgent, you can release the current instance and request a new one, but I wouldn't recommend doing that as the first option.

If my response helped mark as helpful and accept the solution.