Auto-Complete Assess Phase and Transition to Build and Test

[LizetteC]

For the Assess phase in AI Control Tower, I need to configure automatic phase completion. Once all required tasks under the Assess phase are completed, the Assess phase should automatically be marked as complete without requiring the user to click the Mark as Complete button. The button should be hidden, and the process should then proceed to the Build and Test phase.

How is this feasible?

[Vishal Jaswal]

Hello @LizetteC 

You can use a Business Rule something like mentioned here: https://www.servicenow.com/community/itsm-forum/auto-closure-of-ritm-when-all-sc-tasks-are-closed-co... 

Or you can use a Flow something like mentioned here: https://www.servicenow.com/community/workflow-automation-forum/closing-a-ritm-after-all-tasks-are-cl... 

As far as hiding the button is concerned, then you can utilize the UI Action's condition builder to hide it as per your use case (Example shown below):