Resolved! Reports based on Priority
Hi everyone,I created a report on the Incident table, but I can’t figure out how to show it priority-wise. Can anyone guide me?
Forum Posts
Resolved! Users repeatedly losing access to UAT/Dev – “Invalid username or password” after 15–30 days
Hello , I’ve been receiving multiple RITMs from the same set of users reporting that they are unable to log into our UAT and Dev environments. The error shown is “Invalid username or password.” Each time, I reset their passwords and share them separa...
reject onboarding supplier S-2-P workspace
The button generates an error. I attempt to resolve it, but something prevents the completion of the process.
ServiceNow Catalog Item Variables Not Visible to Certain Roles
I created a catalog item that should be available for the roles employee and itil. The item appears in the service catalog for both roles. When a user with the employee role opens the item the form is completely blank and none of the variables are vi...
Parameterizd test i am unable to set variable choice list
This is for Orlando version Washington DC not visible Please help this issue
Resolved! Unknown error comes when adding user to microsoft entra group using Add user group action spoke
Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...
Unable to view complete choice inside variable in Portal view
For Example In my incident form there is a variable "How Are You Affected" It does not show the complete choice written there.
Knowledge Article state is not updating
Hello All, My ServiceNow instance is in Yokohama Version. There is one KB Article which is expiring. I extended the validity and trying to publish the article, but state is not moving to either review or published, it is in Draft state. There are no ...
business continuity management
Hello Team, I am facing issue when we click on add plan under the events the duplicate plans are coming. we don't want to allow the duplicate plans we need only that associated plans needs to be populate.Attached is the image:Could you please suggest...
Create a button on Email Body
When the incident is created send Email notification to caller and in the email body we should have Approve and Reject button. If the User click on the Approve the incident moved to InProgress and if clicked on reject incident state should go closed ...
servicenow System Administrator realtime scenarios
I want to learn realtime Scenarios for Servicenow System Administrator .
Unknown error comes when adding user to microsoft entra group using Add user group action
Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...
Resolved! Missing Write ACL results in read-only form
Hey there, a basic ACL thing:I've created an application with 3 roles, with permissions as follows:x.admin - crud.x.team - create, read, write;x.user - create, read;Now, while testing I see that users belonging to a group with:x.admin - can do all;x....
SLA Requirement
The requirement is I want to create SLA for the users in list type field in another table and want to override oob assigned to field. Which business rule is there to assign user to sla