Hello - I would like that when a new Incident or Change ticket is created, that the user selects the type (category, subcategory, service, catalog item ?) and that this drives the Assignment group. How can I create this dependency between the type o...
Hey there i have below requirement can anyone guide me to achieve thisUser can reopen the resolved incident record by replying on the resolution email received by him. Along with this below information should also get reflected in Incident record. In...
Hi guys , Can anyone help me with the requirement. When we raise a request in TW hub telstra a specialist case is created in servicenow.And when a comment is added in Tw hub need to update the corresponding comments in comments section in specialist...
Hello all, we are one of the proud Now clients and we have recently joined the circle. I work as the helpdesk specialist and one of my responsibility is to triage the tickets and resolve them. We started of with Service Now classic to manage our tick...
Hi,I want to remove inactive Users from a group or all groups.How can I achieve this ?Could you please let me know ThanksPavithra
This is a simple function which can be called to fetch value for any unique key in simple or complex json object. Example: var obj = {"name":"Chris","age":23,"address":{"city":"New York","country":"America"},"friends":[{"name":"Emily","hobbies":["bik...
I've done a script that fetches the attachments on an Incident, and connects to an API and sends the files, it works but only with base64-encoding. Is it possible to send the file without encoding it to base64?
i want to use multirow variable set (MRVS) into my project and want to know what i suppose to use either wofkflow or folw desinger. i aleady done changes using workfolw. but it is not working as expected. Please find below my use case and problem. A...
The Table Cleaner feature in ServiceNow helps delete old or unwanted data in batches, ensuring minimal impact on performance. To create a new Table Cleaner, go to sys_auto_flush_list.do, click New, and complete required fields like Table Name, Matchf...
Hello, ServiceNow community!I have a requirement for the Service Operations Workspace (SOW).My need is as follows: similar to the back office, I want to automatically set focus on mandatory fields when submitting or modifying a record. For example, w...
Hello ServiceNow community, I'm have a specific requirement on the SOW workspace. Currently, when attempting to update or save a record without filling all mandatory fields, a default error message appears in a format shown in the screenshot . I’d l...
Hello Dears, How i can to place a related list above the notes in the servicenow form?
Thank you to for your help with these ideas would be greatly appreciated
Hi Team,I Created Custom action, in that Inputs, out puts and Script created, but in that script i miss the logic to get the number as the hyper link, please any one help me out to write the script or any suggestions to make it work as expected. Than...
On the Business app Table add the functionality for the attribute Acronym of check availability button, which checks if the acronym is existing on the table and ejects the result "Available" if the acronym doesn't exist and "Acronym already exist" if...
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