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Forum Posts

Underline issue for few users in ESC

Hi,There is one issue with us that for few users underline coming almost everywhere like Catalog item, profile section. And for some users the issue is not there.Please refer the images i attached and Please help if anybody's aware about it. Thank yo...

NelishaJ by Tera Contributor
  • 616 Views
  • 2 replies
  • 0 helpfuls

Taxonomy Description formatting

Hi,I'm having issue with the description in taxonomy. I'm not able to make the formatting in description. Only plain text is coming. No paragraph changing, bold and all.If anybody's aware about it. Please assist. Thanks

NelishaJ by Tera Contributor
  • 658 Views
  • 1 replies
  • 0 helpfuls

Resolved! CSA exam question doubt

After finishing your work on highly security setting, what is a possible way to return to normal admin security level ?  Please someone answer this question. 

shashankupa by Tera Contributor
  • 1240 Views
  • 3 replies
  • 1 helpfuls

Database view

How can I create a Database View in ServiceNow by joining the Hardware  product models  table (using the Display name field) with the hardware mode life cycle table (using the Model field) as the common join field?

Change the Field Order in Form

Hello community,I’m working with Incidents in ServiceNow and I would like to change the order of the fields shown in the Activity Formatter (Field Changes section).I already modified the property glide.ui.incident_activity.fields to add or remove fie...

Project and portfolio alignment

At what point in the project management lifecycle do you ask yourself again if the project still aligned to portfolio strategy? Is there a way to keep an eye on this alignment? other than remembering or over communicating about it? What happens if th...

Unable to login to the instance

My developer instance https://dev230501.service-now.com/  I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing Verify your identityEnter the code sent to your email adXXX@example.combut thi...

HansikaM by Tera Contributor
  • 1750 Views
  • 7 replies
  • 0 helpfuls

Mandatory field

Hello All , I have a mandatory field in a task of an item .The fact is this field can only be filled after a treatment and often by another team .Is it possible to set this field free during an assignment to a team and set it mandatory when we want t...

KouassiP by Tera Contributor
  • 1890 Views
  • 9 replies
  • 0 helpfuls

incident state moving

incident is move from resolved to Close state in 7 days OOB. but logically how it happened OOB mean which script include or BR is running for this or something else. Can anyone please answer to this quire please. Thanks in advance...

snowsid88 by Tera Contributor
  • 1276 Views
  • 4 replies
  • 0 helpfuls