Sidebar discussion chats in Custom workspace
Hi All,Has anyone ever successfully configured the sidebar discussion chats and MS Teams in Custom workspace? Please assist if it's feasible.Thanks in advance!
Forum Posts
Automatic Update Integer Field when send a Email
Hey guys! Basically I need there to be a Business Rule so that when I send an email from a certain table, the increment field in that table counts +1, thus updating the subject of the email. I already have the increment fields etc, I'm having diffi...
Custom Subcategory field drop-down options are not visible in the list view
Hi Team, We have category and subcategory custom fields are there in incident task form. Basedon category value subcategory options will visible.But when we are trying to change options in list view - No other options are visible. Attached screenshot...
Task Result: Failed
im a new user anddoing a task that keeps failing.Task Description: Pin the 'All' menu and create a favorite for Self-Service > Knowledge. Task Result: Failed see attach screen shot of my reuslt that look right to me. Any suggeston ??
Resolved! Flow designer error
HiI am new to Flow designer so have tried to create something basic to begin with but am getting error. I am trying to create a simple flow that will send a notification to a MS Teams channel via a webhook when an incident is created with a P1 or cha...
In additional under user name I need contact info
Hi team, I have requirment. I need add update by contact information(ex : mail or ph no) long under the name in additional comment.I have attached screenshot as for screenshot I need add contact information in additional comment Thank you in advanc...
Resolved! How to send a single email notification to a manager for multiple users meeting specific conditions
Description: I’m trying to implement a solution in ServiceNow where: 1. Conditions: Users must have city = Lahore and role = bsm_legacy. 2. Notification: If a manager has multiple users meeting these conditions, I want to send a single email notifica...
Resolved! Automatically closing the resolved incidents within a given time
Is it possible to close a resolved incident automatically within a given time frame without giving the capability to the agent to close it using 'Close incident' button in agent workspace. The button can be removed from the workspace but how to close...
I want to assign to and resolve by name, which should be the same when we submit the incident
I want to assign to and resolve by name, which should be the same when we submit the incident when it's a different name it should not take it and throws a message that a different name should not be there Although perform all these things in busin...
Close option should get removed from the agent workspace and tickets should automatically get closed
How to disable the option of 'close incident' from ServiceNow AWA agent workspace and let the resolved tickets get automatically closed in a given time period.
Assign P1 tickets to the agent who has lowest P1 workload irrespective of their capacity.
When tickets are getting assigned in AWA workspace, Is there a way to distribute P1 tickets in a way that the flow should not check the count of other ticket states as it usually does, but P1 tickets should equally get distributed among the agent who...
How to get access to cscsandbox2testtemp1
What is the Process to get access to cscsandbox2testtemp1 servicenow instance?
GlideRecord Counting by Parent / Child Records
I have to show print an html email table with that counts each GlideRecord in primary/subprimary order and number them in a column. For example,There are 10 incidents.2 incident records have 4 child incidents. So ideally, the count would look like th...
Multi tenant authentication with Okta
Hello Developers, Any one has implemented multi tenant ServiceNow authentication with Okta , I am looking for all the detail steps required for the same.We have multi tenant set up from ServiceNow and they wanted to integrate with Okta to manage grou...
Restricting update of system properties in scoped applications
While building scoped app, we created few system properties. While promoting to higher environment, we don't want system properties values to be overwritten. Like System properties in dev should have dev credentials and QA should have QAHow can we ac...
