Can't get into the PDI instance

[jiewang]

The PDI instance suddenly can't be accessed, and the homepage shows an internal error. I still have a development studio inside the instance, so if the instance gets deleted, it will crash.

[Dr Atul G- LNG]

Hi @jiewang 

It is a known issue. The only option is to be patient  and wait for some time. Please try again later.

[yashkamde]

Hello @jiewang ,

I started seeing the same behavior today. As soon as I open my PDI, it stays on the Loading screen.

I'd recommend waiting 30–60 minutes and trying again. If it's still stuck after 2–3 hours, raise an issue through the Developer Portal Support, as the instance may require intervention from the ServiceNow team.

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @jiewang ,

Don't worry buddy . You are not alone , this  same issue is faced my multiple users . But now getting this message 

After some time screen is loaded but instance went to offline .

 I think , we should wait for some time , its servicenow internal error  🙂 . Instance will  back  after some time .

If this helps you then mark  it as helpful and accept as solution.

Regards,
Aditya

[Tanushree Maiti]

Hi @jiewang 

Since Today morning few community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

There is no support available for PDI .